P.O. Box 514
Lexington, MA 02420
Date Posted: February 24, 2023
Region: Central Massachusetts
Lexington Historical Society: The vision of Lexington Historical Society (LHS) is to be a premier interpreter of the events of April 1775, and the faithful steward of all of the town's history through time. The mission of the Lexington Historical Society has both national and local implications. It cares for and interprets significant Revolutionary War structures, artifacts and documents, which gives it a national and international audience. As a town historical organization, it is the focal point for the collection and interpretation of Lexington's history through the ages.
The Lexington Historical Society is an equal opportunity employer (EOE).
Role: The Visitor Services Coordinator will report to the Executive Director and will beresponsible for guest intake/admissions, gift shop sales, stocking and inventory, assisting withpublic programs and third party rentals. On occasion the Visitor Services Coordinator could be calledupon to assist with the guide and greeter program.Responsibilities: The Visitor Services Coordinator will:
Oversee the operations of the museum store at Buckman Tavern and the two satellite locations at Hancock-Clarke House and Munroe Tavern
Work with the Executive Director on sourcing and purchasing merchandise for the stores
Create monthly reports on stock levels, top selling SKUS and recommendations for the stores
Greet and welcome all visitors
Assist in the daily operations of the admissions desk with a focus on customer service. Initiate and complete sales transactions with visitors, including greeting each customer; suggestive selling, order coordination; cash, checks, and credit card transactions; and thanking the guest.
Ensure that all displays and supplies are well stocked at all times. Advise when products are running low to ensure that merchandise is reordered in a timely manner. Ensure that the Museum store is neat and orderly at all times.
Become familiar with and understand features and benefits of Museum store products in order to sell them and answer customer questions
Staff the front desk and events including weekends and some evenings and holidays
Assist with general administrative and clerical work, including filing, scanning, and mailing
Answer the telephone and connect callers to appropriate staff members
Interface with the guides and greeters for all houses and assist with scheduling and communications
May assist with tours of the museum
A passion for people, museums, and American history and art
Minimum 2 years experience in a visitor facing role at a comparable organization
Experience in hospitality, retail, attractions, or cultural organizations preferred
A Bachelor’s degree is required
Knowledge of admissions, POS, and online ticketing systems
Ability to identify and positively resolve visitor issues in the moment; strong decision making skills necessary
Must be able to work weekends, holidays, and special events as necessary.
General knowledge of information technology and business software applications; must be highly proficient using Microsoft Office Suite
Effective and persuasive communications skills; able to write and speak clearly and present information to a wide variety of internal and external stakeholders
Must be able to stand and move around public areas of the museum for extended periods of time
A free service of Mass Cultural Council.
Homepage banner image: Detail of glassworks by Carrie Gustafson (Mass Cultural Council Crafts Fellow ’11).