Lexington Historical Society

P.O. Box 514
Lexington, MA 02420

Date Posted:
February 24, 2023

Central Massachusetts



Visitor Services Coordinator


Lexington Historical Society: The vision of Lexington Historical Society (LHS) is to be a premier interpreter of the events of April 1775, and the faithful steward of all of the town's history through time. The mission of the Lexington Historical Society has both national and local implications. It cares for and interprets significant Revolutionary War structures, artifacts and documents, which gives it a national and international audience. As a town historical organization, it is the focal point for the collection and interpretation of Lexington's history through the ages.

The Lexington Historical Society is an equal opportunity employer (EOE).

Role: The Visitor Services Coordinator will report to the Executive Director and will beresponsible for guest intake/admissions, gift shop sales, stocking and inventory, assisting withpublic programs and third party rentals. On occasion the Visitor Services Coordinator could be calledupon to assist with the guide and greeter program.
Responsibilities: The Visitor Services Coordinator will:

  • Oversee the operations of the museum store at Buckman Tavern and the two satellite locations at Hancock-Clarke House and Munroe Tavern

  • Work with the Executive Director on sourcing and purchasing merchandise for the stores

  • Create monthly reports on stock levels, top selling SKUS and recommendations for the stores

  • Greet and welcome all visitors

  • Assist in the daily operations of the admissions desk with a focus on customer service. Initiate and complete sales transactions with visitors, including greeting each customer; suggestive selling, order coordination; cash, checks, and credit card transactions; and thanking the guest.

  • Ensure that all displays and supplies are well stocked at all times. Advise when products are running low to ensure that merchandise is reordered in a timely manner. Ensure that the Museum store is neat and orderly at all times.

  • Become familiar with and understand features and benefits of Museum store products in order to sell them and answer customer questions

  • Sell Memberships

  • Staff the front desk and events including weekends and some evenings and holidays

  • Assist with general administrative and clerical work, including filing, scanning, and mailing

  • Answer the telephone and connect callers to appropriate staff members

  • Interface with the guides and greeters for all houses and assist with scheduling and communications

  • May assist with tours of the museum



  • A passion for people, museums, and American history and art

  • Minimum 2 years experience in a visitor facing role at a comparable organization

  • Experience in hospitality, retail, attractions, or cultural organizations preferred

  • A Bachelor’s degree is required

  • Knowledge of admissions, POS, and online ticketing systems

  • Ability to identify and positively resolve visitor issues in the moment; strong decision making skills necessary

  • Must be able to work weekends, holidays, and special events as necessary.

  • General knowledge of information technology and business software applications; must be highly proficient using Microsoft Office Suite

  • Effective and persuasive communications skills; able to write and speak clearly and present information to a wide variety of internal and external stakeholders

  • Must be able to stand and move around public areas of the museum for extended periods of time

How To Apply:
Interested candidates should submit a cover letter and resume in MS Word or PDF format to the Executive Director, Carol S. Ward, via email atdirector@lexingtonhistory.org .
Apply by:
March 31, 2023
$20 / Per hour
About this Organization:
The Lexington Historical Society operates three house museums interpreting Colonial and Revolutionary War history, maintains archives and collections relating to three hundred years of Lexington history, and provides year-round history programming for the community.