PO Box 171376
Boston, MA 02117

Date Posted:
March 10, 2022

Eastern Massachusetts



BosTix Manager


ArtsBoston seeks a part-time BosTix Manager, reporting to the Executive Director, to manage the day-to-day-operations of its online ticketing program. This position is a 3 to 6-month contract with an estimated 20-24 hours needed per week and an hourly rate of $30 per hour. Flexible weekend and evening hours can be accommodated.

BosTix is Greater Boston’s longest running, and only nonprofit, discount ticketing program. BosTix provides affordable access to arts events for more than 60,000 people annually, while generating $2+ million in revenues for ArtsBoston member arts organizations to help them pursue mission-driven artistic, educational, and community outreach activities. BosTix Deals are featured throughout the ArtsBoston Calendar, the region's go-to resource for the arts and creative experiences you won't want to miss.

Job Responsibilities

· Manage relationship and be primary point of contact for eTix ticketing partner including operations and process for show building, financial reporting, gift cards, integration with ArtsBoston Calendar and management of customer data

· Manage relationships with performing arts organizations and tourist attractions to assess and procure available ticket inventory for upcoming performances and events

· Provide excellent customer service to the public over the phone and via e-mail

· Build and maintain 50+ seasonal events in eTix

· Report sales, financial reconciliations and dispense will-call reports to organization box offices as required

· Review and make recommendations for ongoing COVID BosTix patron policies including customer service FAQ, gift cards and refund policies

· Collaborate with Digital Marketing Manager and Program Coordinator to recommend featured events on ArtsBoston Calendar, marketing campaigns, emails and social media

· Recommend staffing and develop BosTix training materials including eTix and customer service process to support continued reopening capacity throughout 2022


 Knowledge & Experience

· Experience engaging with and holding space for diverse perspectives and identities, including but not limited to communities of color, disability, age, gender identity, and/or sexual orientation

· Knowledge of Greater Boston’s performing arts communities and tourist attractions

· Experience managing a ticketing system re: eTix, Tessitura, Audience View, Ticketmaster, Telecharge or other system

· Experience ensuring accurate reporting of financial activity and box office operations

· Demonstrated ability as a “self-starter” who shows the initiative to carry assignments beyond the original instruction in anticipation of future opportunities

· Microsoft Office Suite skills including Excel, PPT, Word

· Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered

Personal Qualities

· An empathetic person who respects and can incorporate diverse perspectives

· A positive, creative thinker and self-starter with proven ability to communicate ideas and provide creative solutions and process recommendations to advance projects

· Strong organizational skills; deadline and service driven

· Focused, flexible, collegial, and team oriented

· Engenders trust; self-aware and open to feedback

· Curious and willing to learn

· Operates with a high degree of integrity and respect

· Passionate about making a difference
How To Apply:

ArtsBoston is committed to building a team who reflects the diversity of Greater Boston. People of color, members of the LGBTQ community, and people with disabilities are strongly encouraged to apply.

To express your interest in this role please submit your materials in any format that demonstrates to us your relevant experience and why you are interested in this position to

Include BOSTIX MANAGER in the subject line.

COVID-19 Update and Hybrid Work Environment

This position is fully remote for the immediate future however preference will be made for candidates currently living in the Greater Boston area. ArtsBoston is planning for a gradual hybrid transition to in-person meeting space as needed.

Vaccination Requirement

All current ArtsBoston employees are required to be vaccinated for COVID-19 and stay up to date on recommended vaccination schedule by the CDC. ArtsBoston requires any new employees to be fully vaccinated by date of hire, absent a medical or religious accommodation as approved by the Deputy Director, Operations & External Affairs.

Apply by:
March 25, 2022
About this Organization:

Founded in 1975, ArtsBoston is Greater Boston’s largest nonprofit arts service organization, serving dance and theater companies, musical ensembles, performing arts presenters, museums, and other cultural entities. Our award-winning programs engage 146 member organizations and reach more than 1 million arts consumers each year. We connect the sector and help organizations build audiences through data-driven research, promotional support, networking, convening, and professional development. Our membership ranges from large, well-known institutions to smaller, community-based groups; 60% of our members have annual budgets under $500,000. We advocate for a fair and inclusive arts community working to dismantle systems of oppression and eliminate biases in our culture – and within ourselves – to achieve our vision: a vibrant Greater Boston that embraces arts and culture as an invaluable asset that powers ideas and creativity, fosters innovation, and celebrates diversity.

Our response to the major economic and social disruptions of the COVID-19 pandemic and racial justice reckoning has been grounded in our strategic plan adopted in 2019. We are committed to being the change we seek to support the cultural sector; and to the idea that “building back better” must advance equity in order to ensure more resiliency. We define equity as expanding visibility, engagement, and access for traditionally marginalized communities in the arts, including but not limited to communities of color.

As we chart a course forward, we are evaluating ArtsBoston’s strategy and business model to understand how we can best serve our mission and our community in changing times. ArtsBoston aims to cultivate a staff and board culture that supports individual and collective commitment to embracing a sense of belonging for all; evolves cultural empathy and competence; and attracts people who are excited about helping ArtsBoston deepen its impact across diverse communities in Greater Boston.