Title: Guest Services Representative (GSR)

Operations Division

Reports To: Guest Services Supervisor

Direct Reports: None

Type: Part Time, Non-Exempt

Rate: $15.24

Purposes: To provide exceptional customer service that enhances the guest experience by welcoming guests to the Museum and providing information on exhibitions, events, membership, and programs. To support the guest experience while collecting admission fees and attendance data and selling memberships.

• Greet Museum guests in a respectful and courteous manner. Provide information and answer inquiries regarding exhibitions, events, programming, the Museum, and the surrounding area
• Use point of sale (POS) software to sell Museum admission tickets, memberships, and donations, and to process passes, reciprocal memberships, and membership cards
• Promote and sell Museum memberships and provide accurate information on membership benefits
• Provide guests with Museum policies regarding touching of artwork, photography, backpacks, and food and beverages as needed
• Verify POS monies at the start of shift. Accurately reconcile end of shift operating cash and credit card receipts, and complete necessary reports for Manager
• Process rental requests of audio tours and maintain an audio usage report
• Stock and inventory Guest Services desk collateral in stockroom, Welcome Centers, and Guest Services desks; stock Museum gallery materials in galleries
• Answer telephone inquiries and re-direct phone calls to staff as necessary
• Issue keys to Higgins Education Wing to staff members
• Perform basic troubleshooting of Welcome Center and gallery iPads
• Assist in maintaining cleanliness in Welcome Centers and rearranging gallery furniture when needed
• Perform other related duties as assigned or as circumstances warrant

• Ability to work well with others; to be resourceful and forthcoming; to problem-solve and be pro-active
• Embraces and promotes DEI initiatives
• Commitment to outstanding guest service and high standard of professionalism
• Experience handling cash transactions and POS system
• History of honesty and integrity
• Regular and reliable attendance
• Excellent verbal and written communication skills
• Ability to work some evenings and weekends
• Regular and reliable attendance
• Embraces and promotes diversity, equity, accessibility and inclusion initiatives

EXPERIENCE:

One year experience in the handling of cash transactions in a public environment preferred. A strong customer service background is necessary

EDUCATION:

High School graduate preferred or in lieu of formal education, equivalent position experience.

Collection Information

The Worcester Art Museum creates transformative programs and exhibitions, drawing on its exceptional world-renowned collection of 38,000 works of art spanning 51 centuries. Central to its mission is a focus on audience engagement, connecting visitors of all ages and abilities with inspiring art and demonstrating its enduring relevance to daily life. The Museum’s creative initiatives—from pioneering collaborative programs with local schools, to fresh approaches to exhibition design and in-gallery teaching, to a long history of studio class instruction—provide opportunities for its diverse audiences to experience art and learn both from and with artists.

Location
Centrally located in New England, Worcester is an hour from Boston, Providence and Hartford, an hour and a half from the Berkshires, three hours from New York City, and is convenient to Vermont, New Hampshire, and Maine.

The Museum is an equal opportunity employer committed to diversity.