55 Salisbury St.
Worcester, MA 01609
Date Posted: April 19, 2022
Region: Central Massachusetts
Title: Guest Services Representative (GSR)
Reports To: Guest Services Supervisor
Direct Reports: None
Type: Part Time, Non-Exempt
Purposes: To provide exceptional customer service that enhances the guest experience by welcoming guests to the Museum and providing information on exhibitions, events, membership, and programs. To support the guest experience while collecting admission fees and attendance data and selling memberships.
One year experience in the handling of cash transactions in a public environment preferred. A strong customer service background is necessary
High School graduate preferred or in lieu of formal education, equivalent position experience.
Art Museum creates transformative programs and exhibitions, drawing on its
exceptional world-renowned collection of 38,000 works of art spanning 51
centuries. Central to its mission is a focus on audience engagement, connecting
visitors of all ages and abilities with inspiring art and demonstrating its
enduring relevance to daily life. The Museum’s creative initiatives—from
pioneering collaborative programs with local schools, to fresh approaches to
exhibition design and in-gallery teaching, to a long history of studio class
instruction—provide opportunities for its diverse audiences to experience art
and learn both from and with artists.
Centrally located in New England, Worcester is an hour from Boston, Providence
and Hartford, an hour and a half from the Berkshires, three hours from New York
City, and is convenient to Vermont, New Hampshire, and Maine.
Museum is an equal opportunity employer committed to diversity.
A free service of Mass Cultural Council.
Homepage banner image: Detail of glassworks by Carrie Gustafson (Mass Cultural Council Crafts Fellow ’11).