10 1/2 Beacon St.
Boston, MA 02108
Date Posted: March 16, 2022
Region: Eastern Massachusetts
Member and Visitor Services Coordinator (Part-TimeNights/Saturday)
The Member and Visitor Services Coordinator (Part-Time,Nights/Saturday) will maintain a well-ordered and positive member/visitor experience by serving as the first point of contact for members, guests, and visitors.
As a front-line representative of the Athenæum, the person in this role will conduct themselves in a consistently pleasant and approachable manner. The coordinator will be a flexible, creative thinker and problem-solver, comfortable both with fielding inquiries and initiating member contact proactively. They will appreciate American history, literature, and/or art and will learn and share information about the Athenæum’s history, building, and collections. This part-time position requires regular evening and weekend hours Tuesday through Thursday, 4pm to 9pm and Saturday 9am to 5pm. The Member and Visitor Services Coordinator will report to Emily Schuman Membership Manager.
Serves as front-line membership outreach and service coordinator, , promoting and providing excellent membership services
Sells/renews memberships and answers questions about membership benefits; calls and emails members proactively to discuss membership renewals and other matters
Communicates accurate information about Athenæum programs and events to members, guests, visitors, and the general public
Welcomes visitors and members upon arrival, scans membership cards, ensures that visitors sign the guest book
Collects admission and other payments
Processes new and renewed memberships in Salesforce, handles member mailings and card needs
Answers and transfers inbound phone calls on the main telephone line
Assists with registrations for tours and events as needed in conjunction with the Education and Events Departments
Reports attendance and visitor statistics
Manages and sells Boston Athenæum gift shop merchandise
Assists other staff members and volunteers in managing first-floor logistics
Collaborates with other departments to advance the library’s mission
Performs all other duties as assigned
One or more years’ experience in a position with relevant experience
Ability to energetically assess and anticipate needs and be a flexible problem solver while maintaining a positive demeanor
Excellent communication, organizational, and multi-tasking skills
Ability to work both independently and in collaboration with others in a highly professional manner
Strong customer-service and interpersonal skills
Ability to work evenings and Saturdays
Proficiency with Google Workspace; comfortable with learning new technology
Experience with Squareor other point-of-sale system preferred
Experience with a constituent records management database such as Salesforce preferred
Commitment to fostering a workplace culture of teamwork, diversity, and inclusion
Submit to and pass background check, including criminal history, personal references, employment verifications and Registry of Motor Vehicles (if applicable)
Must be fully vaccinated against Covid-19
Founded in 1807, the Boston Athenæum is located at 10½ Beacon Street on Beacon Hill. A distinguished membership library and cultural institution with a long history at the center of intellectual life in Boston, the Athenæum hosts events nearly every week of the year and supports a dynamic exhibition program. It desires to be a place that is welcoming to all, a place that nurtures a sense of wonder and delight in sharing the joy of physical books, maps, prints, and other works of art, and a place that fosters community and civil discourse as members and guests engage in face-to-face interactions.
The Athenæum’s collections are housed within a National Historic Landmark that is widely regarded as one of the most beautiful libraries in the world. The reading rooms—crowned by the silent, barrel-vaulted fifth floor—have served as a haven and inspiration to countless writers and researchers. The library maintains over 600,000 volumes with strengths in history, biography, and literature, as well as fine and decorative arts. Notable holdings include primary materials on the American Civil War; the largest portion of President George Washington's library from Mount Vernon; a first edition copy of Audubon's The Birds of America; a 1799 set of Goya's Los caprichos; one of the most extensive collections of contemporary artists' books in the United States; and numerous artworks, including portraits of notable Americans such as Hannah Adams, John Marshall, and Alexander Hamilton, and by artists such as Gilbert Stuart, John Singer Sargent, Allan Rohan Crite, and Polly Thayer Starr. Membership is open to all, and visitors are warmly welcomed Tuesdays through Saturdays.
A free service of Mass Cultural Council.
Homepage banner image: Detail of glassworks by Carrie Gustafson (Mass Cultural Council Crafts Fellow ’11).