Old North Church & Historic Site

193 Salem Street
Boston, MA 02113
Website
Email

Date Posted:
October 12, 2021

Region:
Eastern Massachusetts

Category:
Education/Instruction

Type:
Full-Time

Visitor Experience Manager

Description:

The Organization


The enduring fame of Old North began on the evening of April 18, 1775, when church sexton Robert Newman and Vestryman Capt. John Pulling, Jr. climbed the steeple of Old North Church and held high two lanterns as a signal from Paul Revere that the British were marching to Lexington and Concord by sea across the Charles River and not by land. This fateful event ignited the American Revolution. Old North Church is Boston’s oldest surviving church building and welcomes 150,000 visitors each year as one of the Freedom Trail’s most visited historical sites.


The Old North Foundation (ONF) inspires active citizenship and courageous, compassionate leadership by interpreting and preserving the Old North Church & Historic Site. The Foundation serves a wide audience by creating meaningful experiences through educational outreach, site-specific programming, and historical analysis. The Old North Foundation of Boston, Inc. was established in 1991 as a 501(c)(3) non-profit organization independent of Christ Church in the City of Boston (the Episcopal congregation of Old North Church). Learn more atwww.oldnorth.com


The Old North Foundation believes that:


  • Bravery, patriotism, and active citizenship come in many forms. These acts can inspire both large-scale and local change.

  • Education and respectful dialogue are key to building a more perfect union that reflects the promise of liberty and justice for all.

  • Becoming an anti-racist organization will require active engagement with the legacy of slavery at Old North Church and the ongoing burdens of slavery and racism in our country.

  • By preserving and sharing history, space, and stories, we shape our future.


The Position

The Visitor Experience Manager will join a creative and dedicated team who are committed to providing visitors with an engaging, informative, welcoming and professional experience at Old North Church & Historic Site. The Visitor Experience Manager will ensure the day-to-day quality of the visitor experience and will be responsible for frontline staff management including a) the visitor services representatives who are responsible for admissions and tour sales and b) the site educators who interpret the historic church and site. To be successful in this role, you must be a history lover with extensive operations and customer service experience, an effective and warm team leader, detail-oriented, and accustomed to working within a small team. This role reports to the Director of Education. This is a full-time position.


We encourage applicants who have not worked in historic sites but have extensive customer service and staff management experience, such as retail, restaurant management, etc.

Responsibilities include:

  • Hiring, training, coaching and supervising frontline staff educators and visitor service (ticketing) representatives

  • Scheduling and payroll for frontline staff educators and visitor service representatives

  • In coordination with the Retail Operations Manager, cross-training staff as needed

  • Coordinating with group tour operators and ensuring proper staffing for group visits

  • Maintaining communication with local and national tour providers

  • Implementing and training staff on new exhibits and programs

  • Leading private or specialty tours, and ordinary on-site interpretation as needed

  • Support Director of Education in developing public programming and educational events

Qualifications:

The ideal candidate will:

  • Have a passion for history and for sharing it with others

  • Be organized and flexible

  • Thrive on variety and change

  • Value teamwork and collaboration

  • Enjoy working and interacting with people

  • Love problem-solving


Qualifications

  • At least three years of managerial experience including, but not limited to, hiring, training, scheduling and coaching staff

  • Three or more years experience with logistical operations in a customer-facing industry

  • Competency in Google tools and/or Office programs; familiarity with ticketing or point of sale software systems a plus

  • The site is open Tuesday-Sunday for most of the year. This Manager works a Sunday through Thursday schedule, with the ability to work remotely on Mondays. Sunday on-site hours are noon to 5pm. Managers share the responsibility of staffing holidays and take comp days for holidays worked.

  • Given the nature of our site, ability to climb stairs, negotiate tight spaces and carry items of up to 25 pounds.

How To Apply:

To apply:

Please send a cover letter and resume to Catherine Matthews, Director of Education, at jobs@oldnorth.com. Applications will be accepted until the position is filled.


The Old North Foundation is an equal opportunity employer and welcomes a diverse pool of candidates in this search.


Apply by:
October 31, 2021
Salary:
$50,000 - $55,000
About this Organization:

300 Years. Two Lanterns. One Revolution.

The enduring fame of Old North began on the evening of April 18, 1775, when church sexton Robert Newman and Vestryman Capt. John Pulling, Jr. climbed the steeple of Old North Church and held high two lanterns as a signal from Paul Revere that the British were marching to Lexington and Concord by sea across the Charles River and not by land. This fateful event ignited the American Revolution. Old North Church is Boston’s oldest surviving church building and welcomes 150,000 visitors each year as one of the Freedom Trail’s most visited historical sites.


The Old North Foundation (ONF) inspires active citizenship and courageous, compassionate leadership by interpreting and preserving the Old North Church & Historic Site. The Foundation serves a wide audience by creating meaningful experiences through educational outreach, site-specific programming, and historical analysis. The Old North Foundation of Boston, Inc. was established in 1991 as a 501(c)(3) non-profit organization independent of Christ Church in the City of Boston (the Episcopal congregation of Old North Church). Learn more at www.oldnorth.com