Metropolitan Waterworks Museum

2450 Beacon Street
Boston, MA 02467

Date Posted:
September 23, 2021

Eastern Massachusetts



Manager of Visitor Services


The Manager of Visitor Services will be the museum's primary contact for the visiting public and manage all front-of-house services and interactions from the Welcome Desk. This position will report to the Director of Education and Visitor Engagement. This is a full-time salaried position with a Wednesday - Sunday schedule.

Primary responsibilities include:

- Providing visitors with general information about the museum and surrounding area

- Tracking Visitor Data and Stats

- Answering phone inquiries

- Processing donation, tour, program, and store transactions

- Stocking and distributing marketing materials and promoting upcoming events to visitors both online and in-person

- Tracking and Managing Store inventory

- Stocking and resetting interactive elements each day

- Opening, Closing, and Managing the museum on Weekends

- Soliciting and Tracking Visitor Feedback

- Recruiting, Training, and Managing Volunteer Tour Guides and Ambassadors

Secondary responsibilities include:

- Providing General and Special Access Tours to Visitors as needed when volunteer assistance is not available.

- Occasional Assistance delivering Educational Programing as needed when volunteer assistance is not available.

- Staffing Community Events as needed

- Contributing to the museum’s social media posts and monthly public newsletter


All applicants should:

Possess a High School Diploma and a Bachelor’s or Associate’s Degree

Have Experience working in Customer Service

Possess strong interpersonal and communication skills

Possess solid writing skills

Feel comfortable speaking in front of diverse groups of any size and age range

Be able to calmly settle conflicts as they arise

Be flexible and think on their feet

Be able to manage volunteers with a wide range of ages, interests, abilities, and personalities

Have basic computer skills (Word, Excel, Outlook, PowerPoint, basic web calendar marketing, etc.)

Be reliable and timely

Be able to work as part of a team

Be willing to learn museum content relating to history, engineering, and safe water access.

Preferred but Not Required:

Bachelor’s or Master’s Degree in Communications, Education, History, Museum Studies, or a related field

Experience working in a museum or non-profit organization.

Experience as a volunteer for an institution and/or managing volunteers for an institution.

Interest in history, steam engines, environmental science, safe water access, public health, or engineering

How To Apply:

All applications should include the following:

· Resume/CV

· Cover Letter

· Contact information for 3 references


Tracy Lindboe -

Apply by:
November 08, 2021
About this Organization:

Located a very short walk from the Boston College main campus, the Metropolitan Waterworks Museum at 2450 Beacon Street in Boston, opposite the Chestnut Hill Reservoir, is a non-profit museum dedicated to the preservation and interpretation of the historic waterworks and landmark buildings that supplied the City of Boston with public water.

The Museum presents unique stories of this early metropolitan water system through exhibitions and educational programs on engineering, architecture, social history, urbanism, and public health. The Waterworks sits on the site of the original Chestnut Hill Reservoir and pumping station in a Richardsonian Romanesque building dating to the late 1880’s. The Museum consists of the Great Engines Hall, housing three monumental steam-powered pumping engines, and a two story glass-enclosed pavilion, featuring the Overlook Gallery, where temporary exhibits and special programs are held. Education programs, guest lecture series, self-paced tours, and other programs are part of the regular calendar of events.