Museum of Fine Arts, Boston

465 Huntington Avenue
Boston, MA 02115
Website
Email

Date Posted:
November 01, 2022

Region:
Eastern Massachusetts

Category:
Other

Type:
Part-Time

Member and Visitor Services Representatives (Part-Time)

Description:

Warmly greet visitors and members, General Admission, Exhibition and Public Program ticket sales, membership sales and renewals, Answer phone inquiries and take orders, troubleshoot and resolve customer needs and provide general museum information. This position will work at any and all of our visitor facing locations both inside and outside of the museum.

Essential Functions:

Greet members and visitors cheerfully in person and on the phone providing a warm welcome to all. Answer questions and provide information about the Museum’s programs and exhibitions. Work to develop expertise in the following areas: membership program and benefits, ticketing and admissions policies; all public program offerings, special events, promotions, and general rules and guidelines.

Perform sales duties including the sale of general admission and special exhibition tickets, memberships, special event and public program tickets at any ticketing location.

Validate membership cards, digital and printed tickets for entry at Museum and at Special Exhibition entrances.

Actively promote memberships. Sign up new and renewing members at any location. Troubleshoot common membership customer service needs including reserving exhibition tickets, contact information updates, upgrades, and automatic renewal requests.

Answer telephone inquiries and process resulting orders in a welcoming and professional manner. Clearly communicate information and/or administer a seamless hand off of callers to appropriate department or staff person. Make outbound calls as needed to follow up on requests or resolve outstanding questions or orders.

Assist in welcoming and checking in all school, community, and adult groups, paying particular attention to the accuracy of group numbers, adjustments and financial transactions.

Perform line management inside and outside the building to control capacities in lobbies and ticketed gallery spaces.

Develop proficiency on ticketing and membership database Tessitura.

Perform other related duties as required or directed.

The museum reserves the right to change job descriptions.

Salary and Schedule:

Part-Time Hourly, 25 hours per week

Hourly Rate: $18.12 per Hour


The Museum of Fine Arts, Boston, is an Equal Opportunity Employer. We are committed to building a culturally diverse and inclusive work environment and strongly encourage and welcome an application pool that reflects our commitment.

Qualifications:


  • Customer Service experience.
  • Ability to work both independently and as part of a team.
  • Tessitura experience preferred but not required.
  • Cash handling experience, ability to learn and apply new technologies.
  • Must be able to work evenings and weekends as required.
  • Able to stand for extended periods.
  • Able to work outdoors.
Apply by:
November 30, 2022
Salary:
18.12 / Per hour
About this Organization:
Fine arts cultural and educational institution.