Visitor Services and Development Associate
The Visitor Services
and Development Associate will
work closely to support the Chief Development Officer, Chief Program Officer,
and Manger of Visitor Services by completing numerous vital administrative
tasks, as listed below. In addition,
this person will help out at special events as requested and will serve as a
full member of the Advancement Team. For
three days each week, including one weekend day, the Visitor Services and Development
Associate will manage the Admission Desk; coordinate with
the daily interpreters/guides; and serve as the public face of the Concord
Museum. On weekend days the Associate is the senior staff member on site
and in charge of opening and closing the Museum and reporting any issues to the
Administrator on Duty.
ESSENTIAL DUTIES AND RESPONSIBILITES
Membership & Development
· Assist with printing and mailing membership
· Assist with printing and mailing membership
· Entering new homeowner information into Abila.
· Entering Forum and Program attendees into
· Completing the monthly SPS Report.
· Managing all aspects related to auctions by
other organizations (to whom we give free tickets as auction items). This includes writing the confirmation
letters and updating the master spreadsheet.
· Updating the Mailchimp lists used by
Development and Programs.
· Updating Abila for returned mail.
· Managing bulk mailings for the Development
Pulling mailing lists
Maintaining the bulk mail permits and making sure there are
sufficient funds in the account with the Post Office
Ordering stationery and supplies for the Development department.
· Providing an
extra pair of hands for special fundraising events, cultivation events, and
exhibition opening receptions.
- Serve as a full member of the Advancement team, attending
weekly staff meetings, and providing assistance to the day-to-day
administration of the department’s activities including data entry,
mailings, events, and other duties as time allows
· General help when needed.
duties – greet guests, offer visitor information, sell tickets and
memberships, accurately track attendance and sales, and perform associated
- Oversee shop
sales and refilling of displays.
present information and respond to questions from groups of students,
customers, and the general public.
promotional materials, answer questions concerning exhibits, regulations,
- Work under
the guidance of the Visitor Services Manager and in consultation with the
Director of Finance and Operations.
- Assist with
the supervision of interpretive/ education staff on duty, scheduling,
program operations, security, and assigned project areas.
- Discuss and
assign interpreters to galleries and lunch shifts for the day.
staff for the day with the authority to speak to staff if they are not in
their assigned locations, late, or otherwise not following rules or
the Museum in a professional and welcoming way in business casual attire.
operation of Museum during weekend hours; as the senior staff member on
site, report any emergency to Curator, Executive Director, or other senior
- Complete the
morning and afternoon checklists to ensure proper opening and closing
procedures and museum security.
- Review areas
open to the public to ensure their readiness for the day’s visitors,
especially on weekends when special activities and events are happening.
- Report staff
issues or other problems to the Visitor Services Manager.
alarms, packages, and contractors to the proper contact in the Museum.
ESSENTIAL SKILLS AND QUALIFICATIONS
- Exceptional customer service
· Excellent communication skills, oral and
- Six months to one year of related
experience or training; preferably in a cultural institution.
- Preferred Bachelor’s degree
(B.A.) with a focus in history, education, or related major.
· Facility with databases; ability and
willingness to learn all aspects of Abila.
· Willingness and ability to learn how to use
Center Edge, APO and other membership and point-of-sale software.
· Ability to successfully manage multiple
projects at one time.
· Dependability and trustworthiness.
· Flexibility and willingness to be a team
· Sense of humor.
How To Apply:
candidates should send a cover letter and resume to email@example.com. Please include “Visitor Services and
Development Associate position” in the subject line.
June 21, 2021
$28,000 - $32,000
About this Organization:
Founded in 1886, the Concord Museum has a nationally significant collection of over 35,000 objects, widely emulated education programs, and an active changing exhibition program. The Museum educates visitors of all ages about the history of Concord and its continuing influence on American political, literary, and cultural life. Renowned as the site of one of the first battles of the American Revolution and the home of great American writers and thinkers, including Emerson and Thoreau, Concord has long been a popular destination. The Museum is a center for cultural enjoyment for the region and a gateway to the town of Concord for visitors from around the world. The collection includes American icons such as Paul Revere's lantern; the contents of Henry David Thoreau's cabin at Walden Pond; major Revolutionary War holdings; and exceptionally well-documented furniture, clocks, silver, ceramics, textiles and other artifacts. Accredited by AAM since 1973, the Museum is open 362 days a year and is located 20 miles from Boston.