Institute of Contemporary Art Boston

25 Harbor Shore Drive
Boston, MA 02210

Date Posted:
April 13, 2021

Eastern Massachusetts



Virgil Abloh Fulfillment Lead


Overview: The Virgil Abloh Fulfillment Associate will work at the ICA in the specially designed store in connection with the Virgil Abloh exhibition. Fulfillment Lead will provide ICA visitors with a high level of customer service by overseeing fulfillment associates in receiving, picking, and packing orders, as well as expediting the flow of merchandise to customers on-site in a fast-paced environment.


· Supervise the daily operations of the order fulfilment team.

· Distribute and monitor workload accordingly with team members

· Communicate clearly with team to ensure ordered items are selected, packed and delivered to on-site customers in accordance with fulfilment guidelines.

· Process purchases through handheld POS system

· Resolve order item selection errors and initiate efforts to prevent recurrence

· Achieve high levels of customer satisfaction through excellent customer service and sales experience

· Assess customer needs, provide assistance and information on product details and features

· Retrieve selected items and fill online orders accurately in a timely manner

· Maintain organized and well stocked online fulfillment area

· Coordinate all movement of inventory from storage to Fulfilment Center

· Monitor and stock supplies as needed, and inform Director of Retail or Abloh Store Supervisor of supplies that need to be ordered

· Assist Online Fulfillment Coordinator as needed

· Act as Virgil Abloh store sales associate as needed

· Remain knowledgeable on products offered and discuss available or alternate options

· Maintain compliance with inventory control policies and procedures

· Communicate basic information about Virgil Abloh exhibition to ICA visitors if asked.

· Maintain ICA dress code.

· Weekend hours are mandatory, as well as some additional evenings and holidays. Commitment needed from June 15 – September 26.

· Open or close Fulfillment Center at the beginning or end of assigned shifts as required.

Temp Employment for 16 weeks

Full time (37.5 hours per week), Hourly, Non-exempt


· Proven leadership experience in a fulfillment center, or similar environment

· Strong attention to detail and accuracy

· Customer focused, flexible, innovative

· Basic understanding of sales principles and customer service practices

· Hands-on experience with POS transactions

· A friendly and energetic personality with solid communication and interpersonal skills

· Ability to perform under pressure in a fast-paced environment

· Ability to solve problems and adapt to change

Availability to work flexible hours including evening and weekend shifts
How To Apply:

Interested candidates should send a resume and letter of interest to When applying, please include “Virgil Abloh Fulfillment Lead” in the subject line.

The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation Red and Silver Line.

The ICA is dedicated to building a culturally diverse and pluralistic workforce committed to working in a multicultural environment. Qualified candidates from groups historically underrepresented in the museum professions are strongly encouraged to apply.

The ICA is an Equal Opportunity Employer, committed to being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals.

Apply by:
May 15, 2021
About this Organization: