Virgil Abloh Fulfillment Associate will work at the ICA in the specially
designed store in connection with the Virgil Abloh exhibition. Fulfillment Lead will provide ICA visitors
with a high level of customer service by overseeing fulfillment associates in receiving,
picking, and packing orders, as well as expediting the flow of merchandise to
customers on-site in a fast-paced environment.
Supervise the daily operations of the order fulfilment
Distribute and monitor workload accordingly with team
Communicate clearly with team to ensure ordered items are
selected, packed and delivered to on-site customers in accordance with fulfilment
Process purchases through handheld POS system
Resolve order item selection errors and initiate efforts
to prevent recurrence
Achieve high levels of customer satisfaction through
excellent customer service and sales experience
Assess customer needs, provide assistance and information
on product details and features
Retrieve selected items and fill online orders accurately
in a timely manner
Maintain organized and well stocked online fulfillment
Coordinate all movement of inventory from storage to
Monitor and stock supplies as needed, and inform Director
of Retail or Abloh Store Supervisor of supplies that need to be ordered
Assist Online Fulfillment Coordinator as needed
Act as Virgil Abloh store sales associate as needed
Remain knowledgeable on products offered and discuss
available or alternate options
Maintain compliance with inventory control policies and
Communicate basic information about Virgil Abloh
exhibition to ICA visitors if asked.
Maintain ICA dress code.
Weekend hours are mandatory, as well as some additional
evenings and holidays. Commitment needed
from June 15 – September 26.
Open or close Fulfillment Center at the beginning or end
of assigned shifts as required.
Temp Employment for 16 weeksFull time (37.5 hours per week), Hourly, Non-exempt
Proven leadership experience in a fulfillment center, or
Strong attention to detail and accuracy
Customer focused, flexible, innovative
Basic understanding of sales principles and customer
Hands-on experience with POS transactions
A friendly and energetic personality with solid
communication and interpersonal skills
Ability to perform under pressure in a fast-paced
Ability to solve problems and adapt to change
to work flexible hours including evening and weekend shifts
How To Apply:
Interested candidates should send a resume and letter of
interest to firstname.lastname@example.org.
When applying, please include “Virgil Abloh Fulfillment Lead” in the subject
The ICA is located at 25 Harbor Shore Drive, Boston, and
is accessible by public transportation Red and Silver Line.
The ICA is dedicated to building a culturally diverse and
pluralistic workforce committed to working in a multicultural environment.
Qualified candidates from groups historically underrepresented in the museum
professions are strongly encouraged to apply.
The ICA is an Equal Opportunity Employer, committed to
being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to
fair and inclusive employment practices for all individuals.