Engagement Manager, Boston Waterfront Initiative - Boston, MA
The Boston Waterfront Initiative (BWI) Engagement Manager (EM) is responsible for the public experience for the proposed waterfront public park—Piers Park III in East Boston—through our programs, events, tours, visitor experiences and amenities. This is a year-round, part time position, 16-24hrs/wk. Working closely with the BWI staff team and reporting to the Property Director, the EM will devise innovative approaches to developing programs, events and experiences for the purposes of engaging community and visitors with the BWI and the Piers Park III project. The EM will be responsible for infusing programs and the visitor experiences with vitality, vibrancy, and creativity. The ideal candidate will have a demonstrated passion for engaging the public through programs and events on topics such as climate resilience, coastal conservation, urban ecology, wellness, and horticulture. They will bring joy, focus, and a standard of excellence to their day-to-day work with the capacity to collaborate with diverse internal and external partners, build and manage annual budgets and key performance indicators, and grow and oversee a team of seasonal and part-time assistants. This is a part-time position with a flexible schedule; weekend and evening work will be required consistently.
In This Role You Will:
Implement New Events and Programs:
Design and implement a mixture of innovative and year-round public programs, educational activities, family fun events, and experiences themed around waterfront public use, coastal resilience, celebrating diversity and enjoyment of open space, parks, and public gardens. Work with new and existing local partner organizations on collaborative events and programs in addition to original Trustees events and programs.
Design and manage an annual budget to include program opportunities and member services. Responsible for tracking metrics for all programs and annual goals.
Work with Statewide Directors of Education & Engagement, Signature Events and Volunteers to facilitate statewide themed programs and initiatives.
Other duties as assigned with or without accommodation.
Enhance the Visitor Experience:
Provide outstanding customer service to visitors at all times, moving from off site to eventually on-site programs at Piers Park III.
Develop and implement self-guided experiences, specialized tours, activities, and interpretive materials for visitors.
Implement new customer and membership services for property staff.
Grow Program Participation and Visitation:
Work closely with the Marketing team to increase web, print and social media promotions of Piers Park III as a destination for multiple audiences.
Work closely with the BWI Community Outreach Coordinator to build upon current relationships and develop new partnerships to expand outreach and awareness of the Piers Park III project
Identify and target new audiences with a comprehensive marketing plan.
Connect more local visitors to the property through the development of visitor promotions and Massachusetts tourism.
The ideal candidate will have energy, enthusiasm, and provide every visitor a remarkable experience at Trustees Boston Waterfront Initiative events and programs.
B.A. in related field or experience in public programming, visitor engagement, education, interpretation, and/or sales/customer service
Experience as a manager or supervisor of staff
Bilingual with fluency in Spanish and English
Strong analytic and organizational skills; ability to manage multiple deadlines, projects and workflow, using time and resources effectively.
Strong understanding of education and visitor engagement best practices
Excellent communication skills, including the ability to manage relationships.
Demonstrated experience in oral communication, presentations, persuasive writing, and training staff.
High regard for teamwork, collegiality, customer service and visitor experience
Basic knowledge of gardening and horticulture a plus
A valid driver’s license, as well as a satisfactory driving record
Willing to travel within Massachusetts using a personal vehicle.
Able to work a weekend schedule; and evenings as required, attending all signature events.
The ability to lift 40lbs independently and spend periods of time standing during events.
Compensation and Benefits:
The position is part time (two days per week) with a pay range of $25 to $28 hourly. The Trustees offers the opportunity to be part of a dedicated team across Massachusetts who believe in celebrating and protecting our special places, for everyone, forever.
About The Trustees
The Trustees is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. Today, the places we care about are going fast, and the forces undermining them, including climate change, are moving faster.?Our passion is to protect and share with everyone the irreplaceable natural and cultural treasures under our care.?We are funded and supported entirely by our visitors, supporters, volunteers, and more than 60,000 member households.
In addition to being an Equal Opportunity Employer, The Trustees aims to create a thriving, inclusive workplace that values each member of its team. We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission. Building The Trustees of the future is about creating a sense of welcome for all and that starts with our staff. We believe having an inclusive workplace with diverse perspectives are critical to our work. We are ever curating and creating information and programs to help us be the most inclusive organization that we can be.?
The Trustees is a signer of the Boston Women’s Workforce Council and a Member of the Boston College Center for Work and Family.
We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.
How To Apply:
Please apply online via The Trustees website linked here.
May 31, 2021
About this Organization:
The Trustees of Reservations is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. We preserve and protect places of natural, scenic and historic beauty and hold these “reservations” in “trust” for public use and enjoyment. Our passion is to improve the quality of life in the Commonwealth, using our properties and their many programs as a powerful and compelling platform to engage more residents and visitors in our mission-driven work. We believe in protecting the irreplaceable forever, for everyone. Today, we care for 117 special reservations -- from beaches to farms, gardens and historic sites – within minutes of every resident. Funded and supported entirely by our nearly 2 million visitors and supporters, and more than 60,000 member households, we invite you to find your place.