The Trustees of Reservations

200 High St.
Boston, MA 02110


Date Posted:
April 12, 2021

Eastern Massachusetts



Guest Services & Retail Manager - Lincoln, MA


The Opportunity.

The Guest Services & Retail Manager is responsible for the profitability and overall operations of the Store at deCordova. The Guest Services & Retail Manager ensures an exceptional shopping experience for customers through merchandising, the hiring and training of staff, setting high standards of customer service, and serves as a positive role model for store staff.

In This Role You Will:

  • Achieve sales and profitability goals for the deCordova Store. Create and manage budgets for the Store.

  • Hire, train and manage sales staff, and Assistant Store Manager. Manage coverage of the sales floor and scheduling of staff.

  • Works extensively on the sales floor. Assist all visitors and customers with merchandise questions and sales transactions. Serve as an ambassador for deCordova by effectively answering questions about the Park and Museum, and sharing information about public programs and membership. Achieve membership sales goals for the store.

  • Research, select, and purchase inventory for the Store. Maintains expert knowledge of fine crafts and all merchandise stocked at the Store.

  • Create and maintain the planogram. Create effective display plans and materials.

  • Maintain all aspects of the P.O.S. inventory system which includes but is not limited to the receiving of new merchandise and inventory controls in the P.O.S. system.

  • Create, execute, and manage special events to promote the Store and the artists it represents.

  • Supervise payment of invoices. Handle communications with artists and vendors concerning invoices and products.

  • Reconcile daily sales and cash management.

  • Maintain security of Store property and inventory.

  • Represent the Museum’s interests as a member of the Museum Store Association.

  • Position report to the Business Director

  • Performs other tasks as assigned.


Education and Experience:

  • A minimum of 5 years of experience managing a retail operation, preferably in a museum or store offering fine crafts.

  • At least 1 year of experience hiring and managing a sales staff of 5 or more.

  • Demonstrated success in purchasing and merchandising store inventory.

  • Experience managing inventory and P.O.S. systems. Shopify experience is a plus.


  • Energetic, self-starter who is willing to work hands-on; ability to handle multiple responsibilities and demand with high level of confidence, professionalism and patience.

  • Exceptional customer service and communication abilities and standards.

  • Strong leadership skills and ability to maintain high standards of service.

  • Must have the ability to problem solve and prioritize on a regular basis.

  • Strong organizational and numerical skills are required.


  • Must have the physical ability to stand for extended periods of time, lift 25 lbs., and be able to maneuver boxes of merchandise and fixtures throughout the store.

  • Ability to cover the Store on weekends and nights as needed.

About The Trustees

The Trustees is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. Today, the places we care about are going fast, and the forces undermining them, including climate change, are moving faster.?Our passion is to protect and share with everyone the irreplaceable natural and cultural treasures under our care.?We are funded and supported entirely by our visitors, supporters, volunteers, and more than 60,000 member households.


The Trustees has been featured in the Top 100 Women-Led Organizations in Massachusetts for six consecutive years.


In addition to being an Equal Opportunity Employer, The Trustees aims to create a thriving, inclusive workplace that values each member of its team. We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission.


The Trustees is a signer of the Boston Women’s Workforce Council and a Member of the Boston College Center for Work and Family.

We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.

How To Apply:
Please apply online via The Trustees website linked here.
Apply by:
May 31, 2021
$30,000 - $60,000
About this Organization:
The Trustees of Reservations is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. We preserve and protect places of natural, scenic and historic beauty and hold these “reservations” in “trust” for public use and enjoyment. Our passion is to improve the quality of life in the Commonwealth, using our properties and their many programs as a powerful and compelling platform to engage more residents and visitors in our mission-driven work. We believe in protecting the irreplaceable forever, for everyone.  Today, we care for 117 special reservations -- from beaches to farms, gardens and historic sites – within minutes of every resident. Funded and supported entirely by our nearly 2 million visitors and supporters, and more than 60,000 member households, we invite you to find your place.