VISITOR EXPERIENCE AMBASSADOR
FT, PT-REGULAR AND SEASONAL, HOURLY
Boston Children’s Museum seeks an energetic, fun, and
flexible individual who values the importance of creating lasting memories for children
and families through hands-on, interactive and engaging experiences. The ideal
candidate is comfortable interacting and initiating conversations with
children, and their caregivers, is approachable with a positive attitude, and has
the ability to adapt to changes based on Museum needs, the ability to work in a
fast-paced environment as well as in quieter, and more focused interaction, takes
pride in their work and has high standards for visitor experience, resourceful
and able to anticipate needs or potential problems; uses creative out-of-the
box thinking to problem solve and a team player.
The Visitor Experience Ambassador (VEA) reporting to the
Visitor Experience Manager is responsible for maintaining a positive, welcoming
and inclusive environment for all children and their caregivers to explore the
power of play while engaging in hands-on experiences. Interacts with our
diverse families to ensure a safe learning environment, create joyful
experiences, and spark curiosity, imagination, and creativity. The VEA is an important member of our Visitor
Experience team and plays a key role in staffing museum exhibits and
maintaining exhibit cleanliness, safety, and accessibility, while supporting
educational programs and events. The VEA
also support admissions, membership, and development campaign sales, but most
importantly, promote the lifelong love of learning and fun.
key role in the visitors’ experience by providing exceptional customer service
and promoting a welcoming and inclusive environment.
the power of play by engaging with children and families in hands-on
experimenting, learning, and use of creative thinking to initiate fun and
positive visitor interactions.
trust and relationships with our diverse visitors through open and interactive
visitors with information regarding Museum exhibits, programs, and resources.
fun and educational activities.
programs and special events, for example: Halloweek, Star Wars Weekend,
Japanese New Year, Boston Youth Dance Festival, and CreatedBy Festival.
the Museum for daily opening and closing procedures, including sanitizing of
exhibit loose parts.
a smooth, efficient, and welcoming entry to the Museum.
online ticket s and Museum’s reservations.
· Accurately complete cash, credit card, passes, and discount transactions
demographic information and visitor data.
membership sales and renewals, support development fundraising campaigns.
Information Desk; answer phone, assist with visitor inquiries, make building
in regularly scheduled staff meetings, trainings, group discussions, and
Museum policies and procedures, promote the Museum’s Mission and the Museum’s
Equity Diversity and Inclusion initiatives.
duties as required.
Physical Demands: Ability
to stand for long periods. Push, pull and or lift up to 50 lbs. Crawl and climb
exhibit structures. Some work may
require sitting on the ground, getting dirty, playing with paint, glue and
other craft material. Morning and end of the day exhibits set-ups, sanitizing
exhibit loose parts, prepping of program materials and using scissors, laminate
machine, Ellis machine and paper cutter.
Repetitive communication while engaging with visitors and speaking
loudly over crowds. Using a PA System or communication radio.
Work Environment: Fast-pace
environment during peak hours, holiday and summer seasons, and museum exhibits
spaces can be loud and crowded. During off peak hours the museum can be very
quiet and slow. Occasional work may be performed outdoors.
Other Factors: The Museum
Operating hours is Wednesday- Sunday 8-5. Uniform dress code required.
About this Organization:
Children’s Museum engages children and families in joyful discovery experiences
that instill an appreciation of our world, develop foundational skills, and
spark a lifelong love of learning.
Children’s Museum is a welcoming, imaginative, child-centered learning
environment that supports diverse families in nurturing their children’s
creativity and curiosity. We promote the
healthy development of all children so they will fulfil their potential and
contribute to our collective well-being and future prosperity.
OUR VALUESCreativity. Respect. Excellence. Accountability. Thoughtfulness. Equity.
Children’s Museum is a curious, experimental, and creative learning
organization. We have a child and family centered focus, welcoming and
respecting all Museum audiences. We collaborate and show mutual respect and
support for our colleagues. We recognize that each person has equal, intrinsic
worth and deserves to be treated with dignity. We are a culture that innovates,
changes and pushes boundaries to keep the museum relevant. We are responsible
to each other and strive to keep our commitments to our colleagues. We have a
commitment to high ethical standards. We recognize the importance of work-life
balance, respecting the importance of personal growth and family. We have an
ongoing commitment to fairness in all aspects of the Museum and we embrace
alternative ways of thinking.