The Mount, Edith Wharton's Home

2 Plunkett StreetBox 974
Lenox, MA 01240
Website
Email

Date Posted:
April 06, 2021

Region:
Western Massachusetts

Category:
Artistic/Programming

Type:
Seasonal

Visitor Services Associate

Description:
Overview:Visitor Services Associates are responsible for interpreting the main house and garden of The Mount to the public. They lead 50-minute individual and group tours, greet visitors arriving for a tour, assist self-guided visitors, and answer questions. As the first point of contact on the property, the Visitor Service Associate working at the Ticket Booth must provide excellent customer service in distributing tickets and event information for The Mount.
Qualifications:
Responsibilities – Tour Guide:
  • Welcoming the public and directing visitors to the garden, bookstore, café, facilities, etc.
  • Conducting tours that relay the history and significance of The Mount in an informative and engaging manner.
  • Assisting self-guided visitors with their questions and directions through the house.
  • Monitor visitors for security and safety purposes and responding calmly and professionally to emergencies when they arise.
  • Providing “traffic control” between tour groups when needed.
  • Assisting the Visitor Services and House Managers with daily opening and closing procedures, including completing the security inventory.Responsibilities – Ticket Booth:
  • Perform opening and closing procedures.
  • Ability to work with a point of sale (POS) system.
  • Welcome the public, sell tickets, explain tour schedules and parking availability.
  • Direct visitors to the mansion, gardens, bookstore, café, and administrative offices.
  • Greet group tours as they arrive and process payment when appropriate.
  • Open and close the stables as necessary including checking the rest rooms and signage for any problems.
  • Give basic local directions to visitors.
  • Provide callers with current event information.
  • Secure zip code data from visitors.

Responsibilities – Ticket Booth:
  • Perform opening and closing procedures.
  • Ability to work with a point of sale (POS) system.
  • Welcome the public, sell tickets, explain tour schedules and parking availability.
  • Direct visitors to the mansion, gardens, bookstore, café, and administrative offices.
  • Greet group tours as they arrive and process payment when appropriate.
  • Open and close the stables as necessary including checking the rest rooms and signage for any problems.
  • Give basic local directions to visitors.
  • Provide callers with current event information.
  • Secure zip code data from visitors.

Education:High School Diploma (or GED or High School Equivalence Certificate)At least one year of college preferred
Special Requirements:Must be available to work any day of the week including holidays.
The organization is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
How To Apply:
To Apply:  Please email resume and letter of interest to:  info@edithwharton.org or mail to The Mount, PO Box 974, Lenox, MA  01240
Apply by:
May 31, 2021
Salary:
13.50
About this Organization:

The Mount is a National Historic Landmark that celebrates the intellectual, artistic, and humanitarian legacy of Edith Wharton. We offer multiple ways to experience the property, including house and gardens tours, a backstairs tour, and our popular ghost tour.

The Mount is also a cultural center. We collaborate with over 40 local organizations to present lectures, dramatic readings, theater, music, storytelling, workshops, outdoor sculpture, films, and literary panels. The Mount hosts over 50,000 visitors annually.