Institute of Contemporary Art Boston
25 Harbor Shore Drive
Boston, MA 02210
April 28, 2021
Exhibition Store Floor Supervisor
Virgil Abloh Store Floor Supervisor will work at the ICA in the specially
designed store in connection with the Virgil Abloh exhibition at the ICA.
At the ICA we
are Customer Obsessed. Our Virgil Abloh Store Floor Supervisor will lead by
example and possess the energy and enthusiasm to match our customer’s
excitement while providing an exceptional shopping experience. We seek to
inspire our customers with exciting visual displays, unique merchandise, and
provide a great shopping experience. The Abloh Store Floor Supervisor is responsible
for fostering a fun environment and a customer obsessed sales culture.
If you can
answer YES to the questions below, then this is the job for you!
possess prior retail supervisor experience?
support a team in a fast-paced environment?
Helpful, Passionate and Fun?
inspire and serve others?
adaptable and able to manage change?
dependable and committed?
responsibilities include, but are not limited to:
- Act as
leader of Sales Associate team, communicating the details of Virgil Abloh’s
merchandise, sales process and fulfillment process to Sales Associates and
welcome visitors and provide a high level of service to ensure an exceptional
level of customer satisfaction.
team by example in reaching ambitious sales goals.
to customer inquiries and provide solutions for customers.
hire and train Sales Associate team with Director of Retail
sales team by overseeing and managing the schedule to maintain staffing
levels and approve Sales Associates’ timesheets for payroll.
- Develop a
thorough understanding of the ICA’s POS system.
- Direct staff
while on the sales floor, including ensuring policies and procedures are
followed, and communicate to Director of Retail.
for opening and/or closing the store.
store appearance throughout the day with assistance of Sales Associates..
merchandise with Sales Associates and Fulfillment Associates.
with Sales Associates and Fulfillment Associates to maintain stockroom and
overall stock organization.
basic information about Virgil Abloh exhibition to ICA visitors if asked.
ICA dress code.
to work weekend hours (mandatory), as well as some evenings, and holidays.
Weekend hours are mandatory. Commitment
needed through September 26.
- Proven background in retail
sales with experience in a supervisory role
- Well-organized and responsible
with an aptitude for problem-solving
- Excellent verbal and written
- A team
high level of dedication
- Track record of over-achieving
- Hands-on experience with Shopify
POS a plus
- Familiarity with inventory
- Solid communication and
- A friendly and energetic
personality with customer service focus
- Ability to excel in a fast-paced
and busy environment
Required to work weekend hours (mandatory), as well as
some evenings, and holidays. Weekend
hours are mandatory. Commitment needed through September 26.
This is a Fixed Term Position:
Full time (37.5 hours per week), Hourly, Non-exempt
Term Employment for 24 weeks
How To Apply:
Interested candidates should send a resume and letter of
When applying, please include “Virgil Abloh Store Floor Supervisor” in the
The ICA is located at 25 Harbor Shore Drive, Boston, and
is accessible by public transportation Red and Silver Line.
The ICA is dedicated to building a culturally diverse and
pluralistic workforce committed to working in a multicultural
environment. Qualified candidates from groups historically underrepresented in
the museum professions are strongly encouraged to apply.
The ICA is an Equal Opportunity Employer, committed to
being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to
fair and inclusive employment practices for all individuals.
May 16, 2021
About this Organization: