Institute of Contemporary Art Boston

25 Harbor Shore Drive
Boston, MA 02210

Date Posted:
April 28, 2021

Eastern Massachusetts



Exhibition Store Floor Supervisor


Overview: The Virgil Abloh Store Floor Supervisor will work at the ICA in the specially designed store in connection with the Virgil Abloh exhibition at the ICA.

At the ICA we are Customer Obsessed. Our Virgil Abloh Store Floor Supervisor will lead by example and possess the energy and enthusiasm to match our customer’s excitement while providing an exceptional shopping experience. We seek to inspire our customers with exciting visual displays, unique merchandise, and provide a great shopping experience. The Abloh Store Floor Supervisor is responsible for fostering a fun environment and a customer obsessed sales culture.

If you can answer YES to the questions below, then this is the job for you!

· Do you possess prior retail supervisor experience?

· Can you support a team in a fast-paced environment?

· Are you Helpful, Passionate and Fun?

· Can you inspire and serve others?

· Are you adaptable and able to manage change?

· Are you results driven?

· Are you dependable and committed?

Primary responsibilities include, but are not limited to:

  • Act as leader of Sales Associate team, communicating the details of Virgil Abloh’s merchandise, sales process and fulfillment process to Sales Associates and ICA visitors.
  • Proactively welcome visitors and provide a high level of service to ensure an exceptional level of customer satisfaction.
  • Lead team by example in reaching ambitious sales goals.
  • Respond to customer inquiries and provide solutions for customers.
  • Interview, hire and train Sales Associate team with Director of Retail
  • Coordinate sales team by overseeing and managing the schedule to maintain staffing levels and approve Sales Associates’ timesheets for payroll.
  • Develop a thorough understanding of the ICA’s POS system.
  • Direct staff while on the sales floor, including ensuring policies and procedures are followed, and communicate to Director of Retail.
  • Responsible for opening and/or closing the store.
  • Perform closing reports.
  • Maintain store appearance throughout the day with assistance of Sales Associates..
  • Restock merchandise with Sales Associates and Fulfillment Associates.
  • Work with Sales Associates and Fulfillment Associates to maintain stockroom and overall stock organization.
  • Communicate basic information about Virgil Abloh exhibition to ICA visitors if asked.
  • Maintain ICA dress code.
  • Required to work weekend hours (mandatory), as well as some evenings, and holidays. Weekend hours are mandatory. Commitment needed through September 26.
  • Proven background in retail sales with experience in a supervisory role
  • Well-organized and responsible with an aptitude for problem-solving
  • Excellent verbal and written communication skills
  • team player with high level of dedication
  • Track record of over-achieving sales quotas
  • Hands-on experience with Shopify POS a plus
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Ability to excel in a fast-paced and busy environment

· Required to work weekend hours (mandatory), as well as some evenings, and holidays. Weekend hours are mandatory. Commitment needed through September 26.

This is a Fixed Term Position:  

Full time (37.5 hours per week), Hourly, Non-exempt

Fixed Term Employment for 24 weeks

How To Apply:

Interested candidates should send a resume and letter of interest to When applying, please include “Virgil Abloh Store Floor Supervisor” in the subject line.

The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation Red and Silver Line.

The ICA is dedicated to building a culturally diverse and pluralistic workforce committed to working in a multicultural environment. Qualified candidates from groups historically underrepresented in the museum professions are strongly encouraged to apply.

The ICA is an Equal Opportunity Employer, committed to being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals.

Apply by:
May 16, 2021
About this Organization: