Massachusetts College of Art and Design

621 Huntington Avenue
Boston, MA 02115

Date Posted:
March 29, 2021

Eastern Massachusetts



Assistant Director of Residential Experience


Founded in 1873, MassArt is the nation’s first independent public institution of higher education dedicated to the training of artists. That pioneering spirit continues today. At MassArt we are committed to excellence, accessibility, affordability, and diversity.

We seek a creative and energetic leader with a demonstrated ability to develop programs and assist staff and students with their learning and development. Experience should include demonstrated abilities in the following areas: staff supervision and training, crisis management, case management for non-clinical issues of concern, assessment, student and community development issues, and the ability to interact with different constituencies across the college. The college is also committed to a practice that achieves systemic equity in all areas of the educational institution through transformation of campus culture. The individual in this position will be expected to demonstrate a working lens that emphasizes justice, equity, diversity, & inclusion.

This is a 12 month dual AD/RD live-in position with Assistant Director responsibilities and full Resident Director responsibilities.
Excellent benefits package including a two-bedroom fully furnished apartment with a private entrance. Disability accessible. One parking space and a meal plan during the academic year (full kitchen) will be provided. Partners welcome (please ask for policy). Pets may be allowed with approval by the Senior Director of Housing and Residence Life and Associate Vice President/Dean of Students. (Please ask for Pet guideline contract) Tuition reimbursement for any state school program.

Additional Information

This is a full time live-on position and, as such, the Assistant Director is expected to have significant presence in the residence halls, including on evenings and weekends. The position is a designated essential personnel staff position which means (absent of extreme circumstances) all scheduled work is to take place on-campus. It is also expected that live-on staff members understand that “live-on” means that you will carry yourself in a professional manner when on campus. Students easily observe if professional staff members are gone every weekend or spend much of their time outside of work hours off campus. Professional staff members will always be viewed as such by students, even when they are not actually working

Anticipated start date: June 1st, 2021

Summary of Duties

General Assistant Director Responsibilities:

  • Direct responsibilities with programming and community development activities within the Residence Life Program.
  • Professional on-call Administrator to address immediate health, safety, and community standard violations.
  • Responsible for the comprehensive management of a residence hall.
  • Direct supervision of the Professional Residence Hall Director Staff
  • Supervision of paraprofessional staff
  • Provide non-clinical case management services to assist residential students in maximizing their potential for personal and academic success.
  • Exhibit a commitment to a developmental model by initiating and implementing interventions that promote a healthy on-campus environment and meet the mental health needs of the residential community.
  • Lead in the hiring, training, supervision and evaluation of all paraprofessional staff.
  • Serves on/chair college wide committees (i.e. Hearing Board, Governance Committees, Search Committees and COF meetings). Attend professional training workshops.
  • Oversee the residential experience for Summer Youth Programs.

Student Development:

The AD will oversee the management of the Department’s Residential Life Program which includes the Academic year Residential Life Program, the residential component of the MassArt Summer Youth Programs, and the supervision of professional and paraprofessional staff. Additionally, the Assistant Director is responsible for ongoing training associated with the RD responsibilities (Conduct, administrative responsibilities, execution of programming model, discipline & accountability of RAs, etc).

The AD will also be responsible for the non-clinical behavioral case management/crisis intervention across the residence hall population. This position supervises the RDs in facilitating low level behavioral concerns and/or assisting in building pathways through resource attainment for at-risk students identified through the divisions Assessment & Care Team. Specifically for the AD, interventions will include but not be limited to facilitating conflict resolution practices with students, supporting students through conduct, addressing behaviors related to mental health, addressing life skill development for students struggling in lived shared spaces & supporting RDs through first contact and/or low level case management.

The Assistant Director position has minimal responsibilities to student conduct matters but may be called upon by the college to be part of title IX investigations or to assist other Administrative Hearing Officers facilitating a case.
In general, these responsibilities relate to the College's mission by directly intervening with students to help them manage or resolve personal difficulties that could cause disruptions in their residential experiences. Lastly, this position with the support of the Senior Director and Residential Life staff, is directly responsible for developing, executing, and maintaining an environment grounded in justice, equity, diversity and inclusion.
General Residence Hall Director Responsibilities:

  • Assist in the selection and hire of paraprofessional staff.
  • Oversee the planning of RA training.
  • Review programming model and requirements as needed to ensure programming efforts address the needs of students and department goals.
  • Assist in the coordination and implementation of educational programs on topics related to issues of social justice.
  • Interpret and explain College philosophy, policies, expectations, and regulations to both paraprofessional and professional staff, and groups in the residence halls.
  • Be knowledgeable of academic, residence hall, and college policies.

Student Support Case Management (Students of Concern):

  • Applies counseling theories and models to assess student concerns and formulate a plan of action. Leads in the implementation of the recommended solution.
  • Supports RDs through minor conflicts and student concerns.
  • Maintains a system of follow-up for students who have been referred to campus resources through the College's software management tool.
  • Speaks directly with family members concerned with students' experiences related to residence hall living.
  • Consults with students, parents, faculty members, staff members and administrators regarding individuals of concern.
  • Member of the Assessment and Care Team.

Staff Supervision - para-professionals (Resident Assistants):

  • Directly supervise building Resident Assistant staff.
  • Assist in the evaluation of the Resident Assistant staff and on an as-needed basis.
  • Conduct on-going weekly supervisory meetings, and monthly staff development sessions.

Staff Supervision (Residence Hall Directors):

  • Supervision of professional staff
  • Assist in the professional development of staff
  • Assist in performance evaluation of staff
  • Assist in pro-staff supervision of RA staff

Administrative Duties:

  • Supervise the administrative duties associated with the operation of all residence halls (i.e. mail, bulletin boards, damage accountability, work requests, network and cable services etc.).
  • Coordinate with Capstone key audit/key transition (move out, missing keys, Q/I, etc).
  • Maintain appropriate management records and provide written reports and summaries
  • Assist director in the coordination of the opening and closing of the residence hall and prep students for the various vacation periods.
  • Assist with room selection and coordinate/approve all room changes with the Housing office.
  • Work in collaboration with property management company to assess damage appeals related to the residence halls
  • Oversee residential programming model
  • Assist with overall student evaluation of residential program and operations
  • Participate in the academic year & summer Residential Life staff on-call duty rotation

Summer Residential Programs:

  • Provide assistance to the Graduate and Professional Continuing Education division and other divisions whose programs include a residential component.
  • Design appropriate training for hired Summer residential staff.
  • Provide program directors and summer residential staff with residence life protocols (on-call expectations and response, reporting structure, fire and safety protocols, facilities/maintenance reporting and general housing and residence life policies/procedures).
  • Provide professional guidance to division/program directors as it relates to residential living.
  • Work with property management company and division/program directors on pre-arrival and pre-departure logistics.
  • Supervise Res-life Pro-staff during Youth Programs

Other Responsibilities:

  • Participate in the determination of new program directions for the Office of Housing and Residence Life.
  • Perform duties as assigned by the Senior Director of Housing and Residence Life, or the Associate Vice President and Dean of Students.

Property Management Company:

Massachusetts College of Art and Design partners with a property management company to oversee facilities/maintenance management of the Residence Halls. The property management company maintains an office in the residence halls and is responsible for security, maintenance/facilities, summer leasing/conferencing and damage billing.
  • Perform inspections of student rooms to maintain appropriate standards of health, safety, and maintenance.
  • Report needed repairs, and follow-ups to maintenance staff and Property Manager.
  • Work with the front desk guards within the Artists’ Residence regarding building emergencies. Report any staff policy violations to the Property Manager.
  • Report all end of the year system-wide damage and review appeals

Massachusetts College of Art and Design is a public, independent institution that prepares artists, designers, and educators from diverse backgrounds to shape communities, economies, and cultures for the common good,and demonstrate our values by:

  • Pursuing a just, compassionate, and equitable learning environment.

  • Cultivating rigorous creative practices by observing, questioning, making and remaking.

  • Honoring courage, honesty, mutual respect, and self-expression.

  • Believing in the power of art and design to transform our world.

Please note that MassArt does not provide employment-based visa sponsorship or non-student exchange visitor visa sponsorship for administrators, managers, technical staff, library staff or support staff. All offers of employment are based on appropriate U.S. work authorization.

MassArt currently does not provide reimbursement for travel.

Criminal Offender Record Information (CORI) check relative to prior criminal convictions and pending cases, as well as Sex Offender Registry Information (SORI) checks relative to prior sexual offenses committed as an adult or juvenile will be conducted on the final candidate prior to an offer of employment. MassArt requires specific written authorization to conduct background checks. Failure to provide such authorization shall preclude your application from receiving further consideration.

This position will directly oversee the management and operation of a residence hall building community. This position will have less responsibilities as an administrative hearing officer but will be called upon by the college to be part of title IX investigations or to assist other Administrative Hearing Officers facilitating a case. The RD will directly supervise a staff up to 8 Resident Assistants and will take part in all trainings as a leader, manager, and facilitator.
Essential Functions:

While all responsibilities listed are important to the role of the Assistant Director, the following are considered essential functions:


Minimum Qualifications
  • Master's degree in Student Personnel, Counseling, Social Work, Higher Education, or a related field.
  • A total of four years experience in residence life/housing with at least two years of live-in crisis/care management experience.
  • Direct experience handling clinical/non-clinical case management & crisis intervention.
  • Direct experience with student staff supervision, programming, on-call duty responsibilities & an understanding of Title IX investigatory work.
  • Must be able to demonstrate practices that are grounded in JEDI (Justice, Equity, Diversity, and Inclusion) principles.

Preferred Qualifications

  • Five years post Masters experience in Higher Education, Counseling, Student Services or Social Work.
  • Direct experience in professional supervision, assessment initiatives, and program and policy development.
  • Advanced experience in crisis and care management & Title IX investigatory work.
  • Spanish Speaking.
How To Apply:
Please apply at MassArt's Career Page at:
Apply by:
April 16, 2021
$48,000 - $50,000
About this Organization:
Founded in Boston in 1873, Massachusetts College of Art and Design (MassArt)is the only independent public university of art and design in the US. The university enrolls approximately 1800 undergraduate students in 22 disciplines and 195 graduate students in top-ranked MFA programs, M.Arch, and Art Education program.