Boston Symphony Orchestra

Human Resources - MCC301 Massachusetts Avenue
Boston, MA 02115

Date Posted:
March 18, 2021

Eastern Massachusetts



Donor Acknowledgement and Research Coordinator


The successful candidate will support the varied goals of the Development Office as a member of the Development Information Systems and Development Research team. The position primarily focuses on accurate and timely tax receipt and donor acknowledgment correspondence to properly express gratitude for each donor's contributions to the BSO. The position also researches and assesses donor giving capacities. Additionally, the position participates in the utilization of system reports, donor information updates, records maintenance, and limited gift entry.


• Following an established timetable, produces and manages weekly gift acknowledgment system for specific gift types utilizing multiple letterhead and signature protocols.

• Writes highly personalized correspondences to high-level donors to recognize and communicate the impact of their contributions to the BSO. This will entail close examination of incoming gifts, ongoing communication with gift officers regarding donor intent and interests, and frequent interaction with the offices of the Managing Director.

• Composes letters to notify patrons of honorarium or memoriam gifts.

• Produces IRS required tax receipt mailings.

• Collaborates with the Development Communication team to regularly update and refresh standard acknowledgment text as well as facilitate weekly acknowledgment emails.

• Implements changes and provides reprints of tax receipts and acknowledgments as requested by donors or gift officers.

• Uses development research resources to identify and research donor prospects' wealth and charitable giving capacities.

• Creates in-depth biographical and financial profiles on individuals using a wide variety of prospect research resources including online sources and vendors.

• Develops a thorough knowledge of data reports and list building in the Tessitura Software System, the relational database software system utilized by the Boston Symphony Orchestra.

• Assists with other daily processing and reconciling activities as directed and provides support for other projects as assigned by the Assistant Director of Development Information Systems and/or the Director of Development Research, Information Systems, and Analytics.


• Bachelor's degree in English, communications, journalism, or other major with emphasis in communications or related field is preferred.

• Exceptional ability to write and edit clearly, accurately, and concisely with attention to accuracy and detail.

• One to three years of experience writing in a professional environment.

• Demonstrated ability to analyze and synthesize high volume of information. High proficiency in mail merges and correspondence standards with accompanying strong writing skills.

• Demonstrated ability to be well organized and set priorities to successfully meet deadlines.

• Demonstrated ability to exercise good judgment and diplomacy and maintain highly confidential information.

• Ability to work independently, as well as collaboratively within a dynamic, sophisticated organization.

• Exhibit strong attention to detail and accuracy in both the recording and outputting of donor information.

• Knowledge of the non-profit environment preferred.

• Knowledge of fundraising and the integral nature of donor acknowledgments a plus.

• Proven proficiency in complex document output from a data-based software system.

• Experience in Tessitura Software Systems a plus.

• Seasonal, volume-related and special project overtime are occasional requirements of the position.

How To Apply:
Please visit - select JOBS and apply within. You may also click on the following link:
Apply by:
May 13, 2021
$30,000 - $38,000
About this Organization:
The Boston Symphony Orchestra, Inc., was founded in 1881 and is comprised of major sub-organizations including Boston Symphony Orchestra, Tanglewood Music Center, Days in the Arts, Tanglewood Festival Chorus, the Boston Pops, Esplanade Pops, and the Chamber Players.

The Boston Symphony Orchestra performs in historic Symphony Hall from October through May under the direction of Maestro Andris Nelsons. The Boston Pops Orchestra, under conductor Keith Lockhart, performs in Symphony Hall during May and June in addition to, annual series Holiday Pops concerts in December. In July and August the orchestra performs at Tanglewood, its summer home in the magnificent Berkshires of western Massachusetts. The administrative offices of the BSO employ approximately 175 people.