The Trustees of Reservations

200 High St.
Boston, MA 02110

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Date Posted:
February 25, 2021

Region:
Eastern Massachusetts

Category:
Retail/Sales/Waitstaff

Type:
Seasonal

Seasonal Front Desk and Guest Services Associate - Ipswich, MA

Description:

The Opportunity.

The Front Desk Services staff assists with all functions related to the day-to-day operations at the Inn at Castle Hill. Day-to-day functions include, but are not limited to, checking guests in and out, taking reservations and being a host to the guests by providing all aspects of guest service. Candidates must have excellent communication skills. This position will also support dining room services when necessary. This position operates 8-16 hours per week, nights weekend and holidays are required. Shifts may vary depending on inn guest occupancy.


In This Role You Will:

  • Check guests in and out

  • Post all cash, credit card and other payment information in an accurate manner in our reservation system, RezStream

  • Settling credit card transactions and handling end of day reports

  • Answer telephones

  • Respond to email inquiries in a professional manner

  • Take reservations in accurate and efficient manner

  • Serve food and beverage at meals, teas and functions

  • Offer, prepare and serve cocktails, wine and beer to guests

  • Help with guest requests as needed

  • Assist with luggage handling – must be able to carry luggage up multiple flights of stairs

  • Provide concierge services to guests – knowledge of surrounding area is essential

  • Maintain a clean and organized work area

Qualifications:
  • Positive customer interaction skills

  • Ability to learn computer processes and systems with onboarding training

  • Previous experience in the hospitality industry is preferred


Other:

  • Background check required

  • Flexibility to nights, weekends and holidays are required; access to a car is necessary.


Working Conditions:

  • Ability to lift 40 pounds required. Must be able to climb stairs (no elevator in the building)


Compensation:

This is a seasonal, non-exempt, hourly paid position, with an optimal start date in April 2021. This position is based in Ipswich, Ma at The Inn at Castle Hill.


About The Trustees

The Trustees is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. Today, the places we care about are going fast, and the forces undermining them, including climate change, are moving faster.?Our passion is to protect and share with everyone the irreplaceable natural and cultural treasures under our care.?We are funded and supported entirely by our visitors, supporters, volunteers, and more than 60,000 member households.

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The Trustees has been featured in the Top 100 Women-Led Organizations in Massachusetts for six consecutive years.

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In addition to being an Equal Opportunity Employer, The Trustees aims to create a thriving, inclusive workplace that values each member of its team. We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission.

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The Trustees is a signer of the Boston Women’s Workforce Council and a Member of the Boston College Center for Work and Family.

We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.

How To Apply:
Please apply online via The Trustees of Reservations website linked here.
Apply by:
March 31, 2021
Salary:
13.50
About this Organization:
The Trustees of Reservations is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. We preserve and protect places of natural, scenic and historic beauty and hold these “reservations” in “trust” for public use and enjoyment. Our passion is to improve the quality of life in the Commonwealth, using our properties and their many programs as a powerful and compelling platform to engage more residents and visitors in our mission-driven work. We believe in protecting the irreplaceable forever, for everyone.  Today, we care for 117 special reservations -- from beaches to farms, gardens and historic sites – within minutes of every resident. Funded and supported entirely by our nearly 2 million visitors and supporters, and more than 60,000 member households, we invite you to find your place.