11 French Drive
Boylston, MA 01505
Date Posted: September 17, 2020
Region: Central Massachusetts
Category: Public Relations/Marketing
The Visitor Services Associate isa dual role position thatassists as needed with Admissions,Information Desk, and Membership Sales responsibilities.These roles are physically split into two areas of the property but will be consolidated to our new Visitor Services Desk in Fall 2020. Responsibilities include:
Providing an extraordinary, inclusive welcome for all visitors, and setting the stage for an enjoyable experience at Tower Hill.
Opening and closingGatehouseor lobby area of the Stoddard Education and Visitors Centerin a timely manner. Duties includeopening and closing the cash registers as needed,keeping the area stocked with collateral and supplies, as well as monitoring the overall appearance of the space.
ForAdmissions at the Gatehouse,greeting all visitorsas they drive onto the propertyand either selling admissionsthrough our on-sitepoint of sale systemor checking-in pre-sold admissions through our online ticket reservation system.
For the Information Desk, greeting all visitors who walk through the space and answering general questions about the Garden, assisting withand troubleshootingticket reservations by phone, andfacilitatingmembership sales.
Maintainingfamiliarity with all membership levelsand their associated benefits as well ascurrently offeredadmissionsdiscounts.
Accurately processing cash, check, and credit card transactions for admissions in a fast-paced environment. Register drawers are to be counted at the beginning and end of each day.
Maintaining high standards of customer service while under pressure. Staff must be courteous, discreet, and professionalalways as all action and verbal exchange will take place in a public setting.
Providing general information in person and via the phone. Must maintain basic familiarity with gardens and programsto be able to answer visitor inquiries. Distributing maps and, when time allows, telling visitors about membership, daily programs, or garden highlights which change throughout the year.
Directing all non-garden visitors and deliveries to the Stoddard Education and Visitor Center or receiving area as appropriate.
During busy shifts, working closely withcoworkers andvolunteers to keep lines moving.
Keeping gatehouseand Visitor Services Desktidy and uncluttered.
Providing support for other staff and departments as needed.
Other duties as assigned by the Operations Manager.
TheVisitor Services Associateposition isyear-round, hourly,and non-exempt from overtime.The Garden is open seven days a week and both the Gatehouse and Visitor Services desk are staffed any time the Garden is open to the public, including some seasonal evening hours.
Shift available: Five days a week including, one weekend day.Minimum of 32.5 hours/week and benefits eligible.
Physical Demands/Working Conditions
Must be able to work in a semi-outdoor environment in all seasons and weather conditions.
Must be able to bend, squat, kneel,stand,and walkfor long periods of time and navigate uneven groundand stairseasily.
Must be able to lift 25lbs.
Note: Duties described above, other duties, and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.
Friendly outgoing demeanor with excellent communications skills.
Ability to work in a fast-paced, busy environment.
High school diploma or equivalent.
Minimum of one-year customer service and cash handling experience required.
Computer literate. Previous experience with NCR Counterpoint a plus.
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Homepage banner image: Detail of glassworks by Carrie Gustafson (Mass Cultural Council Crafts Fellow ’11).