Summary of Position:
The Public Program and Events Coordinator is a full-time exempt position based at the Stevens-Coolidge Place in North Andover, MA. The Public Program and Events Coordinator’s main role will be to lead and coordinate the large events (500+ people), as well as to manage and help grow family and public engagement connected to the Stevens-Coolidge Place garden transformation and cutting garden. This position will also assist and provide support to the Stevens-Coolidge Place Engagement Manager with the planning and coordination of all the property’s year-round public events and programs, especially working evenings, holidays, and weekends. This position is responsible for providing an exceptional visitor experience at events, programs, house & garden tours, interpretive & self-guided experiences, and visitor amenities. The Public Program and Events Coordinator will promote membership while engaging our visitors and program participants. This position will educate, inspire and encourage visitors to join, engage with and support The Trustees at all events and programs, with volunteers and in the community.
The successful candidate will have experience in public program and event management. An open and collaborative approach is required, along with the willingness to work in conjunction with other field staff, committees, and volunteers. The Public Program and Events Coordinator will report to the Stevens-Coolidge Place Engagement Manager and will work in collaboration with colleagues at the Stevens-Coolidge Place and across the state, to perform the tasks necessary to grow public programming and reach ambitious goals on property. They will also be expected to manage volunteers at events and programs. The Public Program and Events Coordinator will attend regular property staff meetings and periodic regional, and all staff meetings and will perform other duties as assigned to complete the job.
Will lead the design, creation, implementation and evaluation of the large scape events (500+ people).
Will create new strategies to engage families in the Stevens-Coolidge Places cutting garden and implement new strategies to help grow the cutting garden and garden related programs and experiences.
Will assist the Stevens-Coolidge Place Engagement Manager with all operations at programs and events as needed.
Will assist the Stevens-Coolidge Place Engagement Manager in developing and implementing new programs that reflect the property’s “spirit of place” and meet ambitious annual growth goals.
Will recruit, inspire and supervise volunteers during each event and throughout the year.
Partner with the Stevens-Coolidge Place Engagement Manager to advertise and promote events through press releases, online postings, print materials, signs/banners, flyers, and social media
Will maintain event attendance records, including financials, membership, and attendee demographics.
Will manage the scheduling of contract performers, vendors, partners, and other event service providers for all large scale events.
Educate visitors about The Trustees mission and encourage them to become members; actively selling memberships on site using Siriusware software.
Greet and/or check in visitors upon arrival and orient them to the property; provide exceptional customer service by answering questions, problem solving and directing visitors, as needed.
Keep event areas organized, clean, and orderly to deliver a positive guest services focused visitor experience.
Perform opening and closing procedures during each shift and perform cash or credit sales transactions. Be familiar with basic computer skills or have the ability to learn new systems, including processing credit card transactions using Siriusware and logging in hours using Paycom.
Communicate regularly with staff to report safety concerns, incidents, maintenance needs and program assessment.
Be familiar with and enforce property rules and regulations.
Other duties as assigned with or without accommodation
Education and Experience:
The ideal candidate will have energy, enthusiasm, and be dedicated to providing every visitor a remarkable experience with the Steven’s Coolidge Place and The Trustees.
BA in a related field required.
Prior experience as an event manager or similar position in hospitality, museum, garden, cultural site, or related field
Prior experience in volunteer management
Experience in and passion for horticulture and gardening preferred
Excellent organizational and communication skills
Proven ability to complete assigned tasks and projects, meet deadlines, and manage multiple tasks
Ability to work both independently on projects and collaboratively with property staff
A friendly disposition and desire to work with volunteers and the general public, including children and families.
An interest in gardening, horticulture, art, history and working with the public.
Candidate should be comfortable with public speaking and leading groups through a historic home or outdoors in a public garden.
Must be organized and able to handle cash register sales and reconcile daily accounts at the end of the day.
Experience using the Microsoft Office suite of software programs including MS Word, MS Excel, MS Publisher, and MS Power Point. Experience with Siriusware, Facebook, Instagram, and PowerPlan a plus.
Responsible, committed and gives attention to customer service, details and safety
A strong commitment to the mission of The Trustees
Great sense of humor and flexibility a must!
A valid driver’s license, as well as a satisfactory driving record.
A satisfactory criminal background check (CORI).
Able to work evenings, weekends and holidays as required, attending all signature events.
The ability to lift 40 lbs independently and spend periods of time standing during events.
Benefits & Salary:
The Trustees offers a competitive salary and benefits package, including medical, dental, and vision insurance, life and disability insurance, flexible spending accounts, vacation, sick and personal time, as well as the option to participate in our 401(k) plan. We also offer the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive history of New England, and who believe in celebrating and protecting our special places, for everyone, forever.
About The Trustees of Reservations:
The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. Founded in 1891, by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts and work to protect special places across the state. We have helped protect more than 50,000 acres, including 26,000+ acres on 117 reservations that are all open to the public. We are a nonprofit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and more than 60,000 member households.
In addition to being an Equal Opportunity Employer, The Trustees of Reservations aim to create a thriving, inclusive workplace that values each member of our team. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.
We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.