USS Constitution Museum

P.O. Box 291812
Boston, MA 02129

Date Posted:
September 14, 2021

Eastern Massachusetts



Visitor Experience Representative


The Visitor Experience Representative serves as the public face of the USS Constitution Museum and is essential to fulfilling the Museum’s goal of creating a positive, memorable experience where visitors can learn and connect to history. This position serves a dual-role by providing outstanding customer services at the admission desk and interacting with families, adults, and student audiences throughout the exhibits.

Admission Desk: Act as a resource for visitors by welcoming and orienting them to the Museum’s offerings and other attractions in and around the Charlestown Navy Yard. Clearly communicate the admission by donation policy and accurately process financial transactions. Track daily visitation statistics and complete associated paperwork. Manage high volumes of visitor traffic and large crowds while providing personal attention to as many individuals as possible. Promptly and courteously answer incoming calls on the multi-line telephone system. Provide immediate and appropriate responses to safety and security concerns.

Exhibit Interpretation: Communicate information about USS Constitution’s history and engage with children, families, and adults in a way that respects their individual needs, motivations, and abilities. Recognize and act on opportunities to enhance a visitor’s engagement in the exhibits by providing one-on-one assistance or by facilitating short activities at hands-on areas. Provide positive and memorable experiences by facilitating a range of hands-on, minds-on programs and tours. Maintain exhibit spaces by resetting and restocking materials. Inform visitors of safety guidelines and, when possible, provide reasonable alternatives. Prepare materials for activities, programs and events. Learn more about the USS Constitution Museum’s exhibit and program philosophy at


Ideal candidates possess exceptional customer service skills, a background or interest in history, a mature and outgoing personality, and an enjoyment for interacting with members of the public. They are detail-oriented; can manage several tasks simultaneously; display a positive attitude with visitors and staff members; and are willing to work as part of a team. Previous employment or volunteer experience in museum interpretation or customer service positions is preferred. Available to consistently work Mondays and one weekend day from 9:30-5:30 is required. We are also interviewing for our substitute Visitor Experience Representatives role, which has a more flexible schedule to cover staff vacations, special events, etc.

How To Apply:
Interested individuals should send cover letter, resume, and schedule preferences to Only those selected for an interview will be contacted. EOE.
Apply by:
October 01, 2021
About this Organization:
USS Constitution Museum is a private, non-profit organization that serves as the memory and educational voice of USS CONSTITUTION, by collecting, preserving, and interpreting the stories of 'Old Ironsides' and the people associated with her.