USS Constitution Museum

P.O. Box 291812
Boston, MA 02129

Date Posted:
April 27, 2022

Eastern Massachusetts



Visitor Experience Representative


The Visitor Experience Representative serves as the public face of the USS Constitution Museum and is essential to fulfilling the Museum’s goal of creating a positive, memorable experience where visitors can learn and connect to history. Interacting with over 350,000 visitors annually, this position serves a dual-role by providing outstanding customer service at the admission desk and leading a range of hands-on experiences for family and adult audiences throughout the exhibits.

Admission Desk: Act as a resource for visitors by welcoming and orienting them to the Museum’s offerings and other attractions in and around the Charlestown Navy Yard. Clearly communicate the admission by donation policy and accurately process financial transactions. Track daily visitation statistics and complete associated paperwork. Manage high volumes of visitor traffic and large crowds while providing personal attention to as many individuals as possible. Promptly and courteously answer incoming calls on the multi-line telephone system. Provide immediate and appropriate responses to safety and security concerns.

Exhibit Interpretation: Communicate information about USS Constitution’s history and engage with children, families, and adults in a way that respects their individual needs, motivations, and abilities. Provide positive and memorable experiences by facilitating a range of hands-on, minds-on programs and tours. Recognize and act on opportunities to enhance a visitor’s engagement in the exhibits by providing one-on-one assistance or by facilitating short activities at hands-on areas. Assist with opening and closing the museum exhibit spaces each day, and maintain exhibit spaces by resetting and restocking materials throughout the day. Inform visitors of safety guidelines and, when possible, provide reasonable alternatives. Prepare materials for activities, programs and events. Learn more about the USS Constitution Museum’s exhibit and program philosophy

Reports to: Manager of Interpretation & Visitor Services and Assistant Manager of Interpretation & Visitor Services

Free parking in the Charlestown Navy Yard. Pre-tax transportation benefit for qualified commuting costs. Holiday pay (time and one-half) when working an official holiday. Sick time accrual. Complimentary admission to 25+ New England museums & cultural organizations. Museum store discount.

Vaccination Policy: Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.


Ideal candidates possess exceptional customer service skills; a demonstrated interest in history, museums, or education; a mature and outgoing personality; and an enjoyment for interacting with members of the public. They are detail-oriented; display a positive attitude with visitors and staff members; and are willing to work as part of a team. Previous employment or volunteer experience in a museum or customer service position is preferred. Morning, evening, and weekend hours are required.

How To Apply:

Interested individuals should send cover letter, resume, schedule preferences, and three references to Only those selected for an interview will be contacted. EOE.

We are currently hiring for two schedules. Schedule 1 is seasonal through Labor Day. Schedule 2 can be year-round. Please be sure to indicate which schedule(s) you would like to be considered for in your cover letter or application email:

Schedule 1: Sunday & Monday (8:30am-5pm or 10am-6:30pm), 16 hours per week

Schedule 2: Substitute VER, has a more flexible schedule to cover staff vacations, special events, etc., typically scheduled for 24-32 hours per month

Apply by:
May 07, 2022
About this Organization:
USS Constitution Museum is a private, non-profit organization that serves as the memory and educational voice of USS CONSTITUTION, by collecting, preserving, and interpreting the stories of 'Old Ironsides' and the people associated with her.