Visitor Experience Representative
Experience Representative serves as the public face of the USS Constitution
Museum and is essential to fulfilling the Museum’s goal of creating a
positive, memorable experience where visitors can learn and connect to history. This position serves a dual-role by providing outstanding customer
services at the admission desk and interacting with families, adults, and student audiences throughout the exhibits.
Act as a resource for
visitors by welcoming and orienting them to the Museum’s offerings and other
attractions in and around the Charlestown Navy Yard. Clearly communicate
the admission by donation policy and accurately process financial transactions.
Track daily visitation statistics and complete associated paperwork. Manage
high volumes of visitor traffic and large crowds while providing personal
attention to as many individuals as possible. Promptly and courteously answer
incoming calls on the multi-line telephone system. Provide immediate and
appropriate responses to safety and security concerns.
Exhibit Interpretation: Communicate information about
USS Constitution’s history and engage
with children, families, and adults in a way that respects their individual
needs, motivations, and abilities. Recognize and act on opportunities to enhance a
visitor’s engagement in the exhibits by providing one-on-one assistance or by
facilitating short activities at hands-on areas. Provide
positive and memorable experiences by facilitating a range of hands-on,
minds-on programs and tours. Maintain exhibit spaces by
resetting and restocking materials. Inform visitors of safety guidelines and,
when possible, provide reasonable alternatives. Prepare materials for
activities, programs and events. Learn more about the USS Constitution Museum’s
exhibit and program philosophy at www.engagefamilies.org.
Ideal candidates possess exceptional customer
service skills, a background or interest in history, a mature and outgoing
personality, and an enjoyment for interacting with members of the public. They
are detail-oriented; can manage several tasks simultaneously; display a
positive attitude with visitors and staff members; and are willing to work as
part of a team. Previous
employment or volunteer experience in museum interpretation or customer service
positions is preferred. Available to consistently work Mondays and one weekend day from 9:30-5:30 is required. We are also interviewing for our substitute Visitor Experience Representatives role, which has a more flexible schedule to cover staff vacations, special events, etc.
How To Apply:
Interested individuals should send cover letter,
resume, and schedule preferences to email@example.com. Only those
selected for an interview will be contacted. EOE.
October 01, 2021
About this Organization:
USS Constitution Museum is a private, non-profit organization that serves as the memory and educational voice of USS CONSTITUTION, by collecting, preserving, and interpreting the stories of 'Old Ironsides' and the people associated with her.