principal role of this position is to sell tickets to all concerts taking place
at Symphony Hall and Tanglewood. In
addition, this position will support the development office by assisting with
the ticketing needs of our $3,000 and above donors. The ideal candidate must be competent in
detail management, maintain composure while under pressure, use sound judgment,
follow and understand a complex system of ticketing policies, and maintain
excellent internal relationships with other BSO departments. The position reports directly to the Director of Ticketing and Customer Experiencewith
dotted line to Assistant Manager of Donor Relations and Ticketing.
collaboration with the Assistant Manager of Donor Relations and Ticketing, serve
as a liaison between Development and the Box Office to successfully provide
personal ticketing service to Society donors through phone, e-mail and written
correspondence. Must be responsive and knowledgeable about ticketing issues,
advance ticketing opportunities and other pertinent information regarding
concert programs and seating options as well as Annual Fund benefits as they
relate to ticket assistance.
accordance with established procedures, work closely with the Box Office, Donor
Relations as well as Individual Giving, Subscription, Symphony Charge teams, to
successfully fulfill donor requests.
Tessitura enterprise software, develop a thorough understanding of the
Development and Box Office components of that software in order to process tickets,
maintain wait lists, and update donor records with pertinent information.
the use of strategic planning and sound judgment, analyze data, reports, and
develop tracking methods to ensure that donors requests are handled effectively
the Individual Giving team of "donor intelligence" obtained through
donor contact. Communicate time
sensitive information to staff officers and appropriate development staff.
with the Director of Ticketing and Customer
Experienceand Assistant Manager of Donor Relations and Ticketing to
prepare reports as needed.
a liaison between Subscriptions Office and board members/high end donors
working to procure their renewals and assign seats based on Subscription
renewal request or new subscriptions.
tickets (by phone or in person) to all concerts taking place at Symphony Hall
and Tanglewood. This includes concerts
presented by the Boston Symphony Orchestra and Boston Pops and concerts presented
by independent promoters.
enter customer address and billing information into the Boston Symphony
Orchestra database to ensure that tickets arrive at the correct
is also used in future marketing and fundraising efforts
ticket exchanges for patrons who are unable to attend a concert that is part of
their subscription series: find
replacement tickets for the customer, and ensuring that the patron is aware of
all exchange policies and how they may affect the transaction.
questions regarding performance content and ticket policies. Provide patrons with policy information for
Symphony Hall and Tanglewood. Provide
customers with policy information regarding outside concerts presented by
independent promoters at Symphony Hall.
familiarity with all departments at Symphony Hall so that non-ticketing related
calls will be directed to the correct individuals.
and resolves customer complaints.
Collaborative team player who interacts
effectively with colleagues on organizational goals. Knowledge of ticketing systems, preferably
Tessitura, a plus. Minimum of 2-3 years
box office or 3-5 years related excellent customer services experience in
fast-paced, detail-oriented work environment.
Demonstrated ability to multi-task under pressure and meet deadlines. Strong administrative and organizational
skills and the ability to handle detailed work accurately and independently. Confidence and experience working with
high-level decision makers, board members and other volunteers. Excellent phone and written and oral
communication skills. Strong computer
skills, especially Tessitura, as well as MSWord, Excel, and relational data
bases. Interest and/or background in the
arts; music preferred. College degree or
equivalent. Hours may vary due to