The Trustees of Reservations

200 High St.
Boston, MA 02110

Date Posted:
February 08, 2019

Eastern Massachusetts



Volunteer Program Manager - Boston (year-round, full-time)


Position Summary:

The Volunteer Program Manager reports to the Chief of Development and leads The Trustees’ efforts to carry out an inclusive effort to engage volunteers in the care, conservation and creation of the Commonwealth’s special places and sustainable communities. Currently, The Trustees enlists over 1,500 volunteers who contribute ~60,000 hours of work annually. Volunteerism has been a cornerstone of The Trustees’ successful 127-year history in conserving land for people. With the implementation of our new strategic plan, Momentum, we are looking to transform and scale up our existing program to engage and mobilize many more people in this important work. In addition, volunteers are a highly visible part of our Coastal Initiative as we seek to become the coastal conservation leader for Massachusetts.

To accomplish this, the Program Manager will lead the organization in:

  • Designing, articulating, and implementing a comprehensive volunteer program with a focus on Momentum and Coastal initiatives;

  • Setting up organizational systems that will allow The Trustees to scale up our volunteer involvement significantly and;

  • Setting standards and supporting staff.

The Program Manager supervises a team of regional Volunteer Resource Coordinators who are responsible for on-the-ground recruitment and management of volunteers in addition to working with and supporting a diversity of staff and volunteers across the state.

Essential Functions:

  • Develop and communicate a focused, organization-wide volunteer strategy that builds on established models of success to double volunteer and intern engagement to over 100,000 hours by the end of the current strategic plan, Momentum

  • Work with the Director of Coast and Natural Resources to develop and implement a Coastal Volunteer program that will engage volunteers in 10,000 hours of work annually

  • Build strong internal partnerships with staff and develop a training model to increase volunteer coordination skills across the state and transform volunteer culture at The Trustees

  • Involve new and diverse audiences in our work through the corporate volunteer program, innovative recruitment resources, and support staff to reach out to include a greater diversity of volunteers

  • Develop and implement a centralized internship program

  • Update policies and put in place clear, efficient administrative procedures that unify The Trustees’ program and allow the transfer of knowledge and best practices across a de-centralized organization

  • Develop a suite of metrics and other tools that evaluate the impact of our volunteer program and report progress monthly

  • Support a team of 4 regional Volunteer Resource Coordinators

  • Other duties as assigned


Required Knowledge, Skills and Abilities:

  • Demonstrated program and project leadership, including the ability to motivate and lead a diverse group of colleagues to embrace new strategies and new roles

  • Experience in building and/or managing a comprehensive, systematic program that supports a productive relationship between volunteers and staff that has clear benefits for both

  • Demonstrated skills in problem-solving and strategic analysis and planning

  • Self-directed, and experience in working in an unstructured environment

  • Demonstrated commitment to diversity and demonstrated experience in inclusive collaboration with organizations and individuals

  • Excellent interpersonal skills as well as strength in oral and written communications and the management of multiple tasks

  • Proficiency in Microsoft Office Suite and experience in database applications

  • Experience with, and proficiency in, volunteer management systems including Hands On Connect/Salesforce highly desirable

  • Ability to work evenings and weekends as needed

Required Experience and Education:

  • At least five years' experience managing a successful volunteer program, including project development, coordination, and implementation

  • Five years' experience leading and managing in a collaborative environment

  • A bachelor’s degree from an accredited university


  • Salary commensurate with the position

  • Medical, Dental and Vision insurance, with employer premium contributions ranging from 75% - 85% based on plan level

  • Traditional and Roth 401K Retirement accounts available for employees to contribute to upon hire and a 5% employer match after one year of employment

  • Three weeks of vacation time in the first year of employment, as well as 10 sick days, two personal days, 12 Holidays and one floating holiday per year. Four weeks of Paid Parental Leave following the birth or adoption of a child, after one year of employment

  • Day of Service: employees take one regular workday per year to travel to another property to help with a specific project

  • Day of Wonder: employees take one regular workday to explore a Trustees property

  • Discounts and access to properties equivalent to a family membership to The Trustees

About The Organization:

The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. Founded in 1891, by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts and work to protect special places across the state. We have helped protect more than 50,000 acres, including 26,000+ acres on 117 reservations that are all open to the public. We are a nonprofit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and more than 60,000 member households.

The Trustees offers competitive compensation and the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever.

In addition to being an Equal Opportunity Employer, The Trustees of Reservations aims to create a thriving, inclusive workplace that values each member of our team. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.

How To Apply:
Please apply online via The Trustees' website linked here
Apply by:
March 31, 2019
About this Organization:
The Trustees of Reservations is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. We preserve and protect places of natural, scenic and historic beauty and hold these “reservations” in “trust” for public use and enjoyment. Our passion is to improve the quality of life in the Commonwealth, using our properties and their many programs as a powerful and compelling platform to engage more residents and visitors in our mission-driven work. We believe in protecting the irreplaceable forever, for everyone.  Today, we care for 117 special reservations -- from beaches to farms, gardens and historic sites – within minutes of every resident. Funded and supported entirely by our nearly 2 million visitors and supporters, and more than 60,000 member households, we invite you to find your place.