Dedham School of Music

671 High Street
Dedham , MA 02026

Date Posted:
February 05, 2019

Eastern Massachusetts



Office Support/Operations Specialist



Reporting to the Executive Director (ED), the Office Support Specialist is responsible for implementing and maintaining critical administrative and operational processes. The role will have extensive interaction with customers and faculty.

Primary Responsibilities


  • Maintain and execute on billing processes, practices, and policies. Includes sending bills as scheduled, working with families on customized payment plans, and responding to inquiries
  • Maintain and execute standardized registration processes. Acts as registration point of contact supporting customers and faculty. Actively communicates processes and expectations

Communication & Community Relations

  • Manage communication and community activity calendars. Works with ED to ensure quality communications are distributed in timely fashion and events are planned effectively
  • Provide office presence responding to customer and faculty inquiries. Monitors DSM email, Facebook, and other social media ensuring consistent messaging and timely responses

Event Support

  • Support events and initiatives through collection/assembly of materials and other logistical support

Other Responsibilities

  • Manage logistics of student workshops and recitals
  • Collaborate with bookkeeper to support payroll
  • Administer instrument rentals and inventories

Critical Relationships

  • Executive Director
  • Customers
  • Faculty

Hours Expected

  • 15 hours/week with potential to grow
  • Hours TBD/flexible to generally align with DSM business hours including occasional presence at weekend and evening events.

Qualifications and Requirements

  • Customer service skills
  • Able to operate independently and within deadlines
  • Comfortable with using or learning desktop tools (e.g. google docs, registration software, QuickBooks)
  • Excellent interpersonal, written and oral communication skills
  • Demonstrated interest in music preferred
How To Apply:
Please email your resume to Executive Director Amy Fichera at
Apply by:
April 02, 2019
$17/hr. (no benefits)
About this Organization:
The Dedham School of Music (DSM) is a small not-for-profit organization founded in 2008 to culturally enrich the town of Dedham and surrounding communities by providing a supportive environment for musicians of all ages and abilities to perform, create, appreciate, and learn to play music. DSM is a community music school that provides private and group music instruction, after school instrumental group lessons at local public schools, and performances for the public in and around the Dedham community.