FOH Manager Shakespeare on the Common: Summer 2019
The Front-of-House (FOH) Manager will work closely with CSC staff to ensure an excellent experience for audiences at our Free Shakespeare on the Common production of Cymbeline, playing July 17 – August 4, 2019, on the Boston Common.
Management and Supervision: They will directly supervise an Assistant FOH Manager, two Audience Services Interns (1 Volunteer Coordinator and 1 Friends Section House Manager), 25-30 college-age CSC Apprentices (who provide the majority of the FOH staffing at performances), and nightly volunteers. They will be responsible for supervising and training the FOH team, including leading 2-3 sessions with Apprentices on their FOH responsibilities, as well as best practices on assisting patrons with disabilities.
Administrative Responsibilities: Create and implement a plan for Front-of-House leading up to and during performances. Projects include, but not limited to: creating a packing list and supplies order for FOH supplies needed on the Boston Common; determine what concessions will be sold at performances and purchase those food/drink items; create an inventory system for organizing and tracking merchandise; coordinate with Disability Access vendors and contractors; attend production meetings with Cymbeline production staff and artistic team; update the FOH Manual with information collected and policies implemented during the 2019 season; assist with special events and activities, as needed.
Front-of-House Responsibilities: Create a nightly check-list of FOH tasks to be accomplished before, during and after performances. Create and distribute weekly/nightly schedule for Apprentices with job assignments for each performance. With Asst. FOH Manager, keep close inventory of concessions, merchandise and chair rental sales. Create and distribute a nightly FOH report to be sent to CSC staff. Interact with audience members, answering questions and providing a positive audience experience. Resolve patron issues as they arise, ranging from safety concerns to seating issues. This position will require some lifting (up to 50 lbs.) and being on your feet for multiple hours at a time. All FOH staff participate in nightly site set-up/break-down including, but not limited to: moving and setting-up pop-up tents, rental chairs, folding tables; organizing merchandise; setting up signage (lawn signs and sandwich boards); distributing 30 lbs. boxes of programs.
Dates of Employment: Approximately June 1 – August 15; however they should be available for 1-2 in-person meetings in advance of official start date, as needed. Prior to moving to the Common on July 12, position requires 8-12 hours of work per week at our offices at Babson College (Wellesley, MA). During the run of the show (July 17 –August 4), work days are 6 days a week, 8-10 hours per day (afternoons and evenings). After the show closes, hours return to 8-12 hours/week until August 15. Dates and times are subject to change.
- Experience with Microsoft Office, G-Suite (Google docs) and web-based research required.
- Applicants must be able to provide their own laptop for work done during office hours.
- Experience leading and training young professionals preferred.
- Attention to detail and the ability to maintain calm and focused under pressure are essential.
- Applicants must have a professional demeanor, collaborative spirit, and good sense of humor.
- Must be able to meet the physical requirements of the position (see FOH Responsibilities section for details on specific tasks).
- Previous House Management and/or customer service experience required.
- Experience working in outdoor venues highly desirable.
- Familiarity and experience with best practices for serving patrons with disabilities preferred.
Transportation:Commonwealth Shakespeare Company is the Theatre-in-Residence at Babson College (Wellesley, MA). Applicants must provide their own means of transportation to Wellesley and the Boston Common.
How To Apply:
E-mail a cover letter and resume to email@example.com with “Front of House Manager” in the subject line. Applications will be reviewed on a rolling basis until the position has been filled. Please apply by March 1, 2019 for priority consideration. No phone calls, please.
March 01, 2019
$3,750 total salary. Reserved chairs in the Friends Section at Cymbeline for family and friends.
About this Organization:
Commonwealth Shakespeare Company (CSC), best known for its annual free
performances on the Boston Common, is a non-profit organization founded in
1996, dedicated to the core values of artistic excellence, accessibility, and
education. CSC’s Free Shakespeare on the Common has served over one million
audience members over its 23-year history, and has become a beloved summer
tradition enjoyed by nearly 75,000 people annually.
In 2013, CSC became the Theatre-in-Residence at Babson College in
Wellesley, Massachusetts. In addition to the annual Boston Common production,
CSC presents several plays and staged readings at both the Sorenson Center for
the Arts at Babson and at various venues throughout Boston, including Theatre
in the Rough, Shakespeare & the Law, and Shakespeare & Leadership. CSC
fulfills its educational mission with actor-training programs for
pre-professional and professional actors through the summer Apprentice program
and CSC2. To learn more about these programs, visit www.commshakes.org.