Boston Ballet

19 Clarendon Street
Boston, MA 02116

Date Posted:
January 18, 2019

Eastern Massachusetts



Part-Time Box Office Representative


This front-line, part-time, hourly position is responsible for selling single, group, and subscription tickets for Boston Ballet performances as well as retail products, and for providing excellent customer service and accurate information to all patrons.


  • Process subscriptions, exchanges, ticket sales, and group ticket sales using Tessitura. Process retail orders, as needed.

  • Approach each call with a focus on creating loyalty, maximizing revenue, and ensuring that the theater looks as full as possible.

  • Accurately respond to customer inquiries in person and on the phone, including subscription procedures, seating issues, ticket prices, exchanges, Boston Ballet schedule, casting, and Boston Ballet special events.

  • Answer phones in a timely manner and provide excellent customer service to all Boston Ballet patrons.

  • Balance and reconcile sales/exchange activities daily.

  • Responsible for working curtains during performances (i.e. working in the Box Office during actual performances).

  • Perform various administrative tasks: dispense tickets at the window and via mail, file subscriptions and other orders, and assist with database cleanup.

  • Bachelor’s degree or equivalent work-related experience required

  • Minimum of 1-3 years of experience in sales and customer service

  • A patient, friendly, and approachable disposition with customers and co-workers

  • Ability to work in a fast-paced, busy, and crowded workspace

  • Excellence in customer service; professional and enthusiastic with great problem-solving abilities

  • Computer skills with the ability to use Microsoft Office, Excel, and Word. Experience with Tessitura a plus.

  • Evenings and weekends required during performance weeks

    Boston Ballet is an equal opportunity employer

How To Apply:

To apply for this position, please send a resume and cover letter IMPORTANT – PLEASE INCLUDE THE NAME OF THE POSITION FOR WHICH YOU ARE APPLYING IN THE SUBJECT LINE OF YOUR E-MAIL. No phone calls please

Apply by:
February 15, 2019
About this Organization:
Since 1963, Boston Ballet has been one of the leading dance companies in the world on stage, in the studio and in the community. Under the leadership of Artistic Director Mikko Nissinen and Executive Director Max Hodges, the Company maintains an internationally acclaimed repertoire and the largest ballet school in North America, Boston Ballet School.

Boston Ballet maintains a repertoire of classical, neo-classical and contemporary works, ranging from full-length story ballets to new works by some of today's finest choreographers. Boston Ballet's second company, Boston Ballet II, is comprised of pre-professional dancers who gain experience by performing with the Company and independently, presenting lecture-demonstrations and special programs to audiences throughout the Northeast.