The Trustees of Reservations

200 High St.
Boston, MA 02110

hr@thetrustees.org

Date Posted:
May 08, 2017

Region:
Eastern Massachusetts

Category:
Other

Type:
Part-Time

Temporary Engagement Site Manager - Dover (July-October, part-time)

Description:

About The Organization:

The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. Founded in 1891, by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts and work to protect special places across the state. We have helped protect more than 50,000 acres, including 26,000+ acres on 116 reservations that are all open to the public. We are a nonprofit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and more than 50,000 members.


Position Summary:

The Temporary Engagement Site Manager (ESM) for Powisset Farm will be responsible for managing events, public programs, private rentals, and the overall visitor experience with vibrancy and energy. He/she will plan and execute programs with the goal of maximizing visitation, program participation, membership joins, and revenue. Programs will focus on the history and natural beauty of these properties, farms and food, and the ecological, conservation, and preservation work of The Trustees. This position is available from early July through early October.


Essential Functions:

Enhance the Visitor Experience:

  • Implement specialized public & private programs, activities, and events ranging from large festivals to intimate cooking classes.
  • Manage key aspects of the visitor experience at entry, circulation, and exit.
  • Utilize online tools such as Siriusware to register visitors for programs and Trustees membership.
  • Model and support outstanding customer service to visitors at all times, on phone, via email and in person.

Implement Events and Programs:

  • Lead the implementation and some of the planning of events and programs with innovative activities and behind-the-scenes access growing our participation, audiences and membership.
  • Increase program membership and event revenue through audience development.
  • Manage volunteers and other staff assisting with larger events
  • Other duties as assigned with or without accommodation.
Qualifications:

Education and Experience:

  • B.A. in related field and a minimum of three years as a manager or supervisor of staff.
  • 3+ years of progressively responsible experience in visitor engagement, event planning public programming, education, interpretation, and/or sales/customer service in a non-profit or for-profit setting.
  • Interest in the local food system

Skills/Qualifications:

  • Demonstrated ability to manage many deadlines, projects, and relationships.
  • Strong understanding of public programming and visitor engagement best practices.
  • Excellent communication skills, including the ability to manage relationships.
  • Strong analytic and organizational skills; ability to manage projects and workflow, using time and resources effectively.
  • High regard for teamwork, collegiality, customer service, visitor experience and fun!

Other:

  • A valid driver’s license and a satisfactory driving record.
  • Able to work from early July through early October, 20-25 hours a week, including weekends and some evenings.
  • The ability to lift 40lbs independently and spend periods of time standing during events.
  • ServeSafe Certification, a plus.
  • TIPS Certification, a plus.
  • Experience leading cooking classes, a plus.

Working Conditions:

Combination of normal office conditions and working events, which may require work outside in the elements. Requires the ability to lift up to 40 lbs. independently and spend period of time standing during events.


Please Note: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.


The Trustees offers competitive compensation and the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever.


We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.


In addition to being an Equal Opportunity Employer, The Trustees of Reservations aim to create a thriving, inclusive workplace that values each member of our team. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

Apply by:
July 03, 2017
About this Organization:
The Trustees of Reservations is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. We preserve and protect places of natural, scenic and historic beauty and hold these “reservations” in “trust” for public use and enjoyment. Our passion is to improve the quality of life in the Commonwealth, using our properties and their many programs as a powerful and compelling platform to engage more residents and visitors in our mission-driven work. We believe in protecting the irreplaceable forever, for everyone.  Today, we care for 117 special reservations -- from beaches to farms, gardens and historic sites – within minutes of every resident. Funded and supported entirely by our nearly 2 million visitors and supporters, and more than 60,000 member households, we invite you to find your place.