274 Main Street
Northampton, MA 01060
Date Posted: February 02, 2016
Region: Western Massachusetts
The Academy of Music Theatre seeks applications for
the position of Box Office Manager, a part-time position.
The Box Office Manager is responsible for
controlling all aspects of tickets sales for the Academy of Music Theatre. The Box Office Manager works closely with the
Theater Manager, Executive Director, and renters of the Academy to make sure
ticket sales are accurately set up and go live on time with accuracy, ticket
revenue is balanced, and customer and renter concerns are addressed in a
courteous and professional manner.
The Box Office Manager trains and supervises box
office event personnel. This may include training new employees on computer
software and online ticketing systems, box office policies and procedures,
customer service best practices, and troubleshooting. The Box Office Manager works closely with this
part-time staff to keep them updated on department developments, help with
problem solving, and support their work environment.
The Box Office Manager responds to customer complaints
and deals with any issues that arise at the ticket counter or via patron
Work activities include:
The successful applicant must be available to work
during the Academy’s standard box office hours, Tuesdays through Fridays from
2:30-6:00pm, as well as taking on the majority of event shifts (generally
nights and weekends) in the box office. This is a full-year, hourly position
with a regular administrative schedule and variable event schedule that
averages 20-25 hours/week across the year and includes vacation benefits.
Please submit a resume and cover letter outlining
relevant experience to Theater Manager Alison Klejna at firstname.lastname@example.org
or 247 Main St., Northampton, MA 01060. Applications will be accepted on a
rolling basis through Thursday, February 18th.
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