The Performing Arts Connection

31 Union AvenueThe Performing Arts Connection
Sudbury, MA 01776
www.performingartsconnection.com
sbower@performingartsconnection.com

Date Posted:
March 09, 2019

Region:
Eastern Massachusetts

Category:
Executive

Type:
Full-Time

Full Time Office Manager/Enrollment Coordinator

Description:

Dynamic, inclusive performing arts studio is seeking an extremely detail-oriented, organized, vibrant, and compassionate full-time Office Manager/Enrollment Coordinatorto join our mission of giving every child a second home in the arts.


HOURS & PAY

  • Days: Monday-Friday
  • Hours: 9:00am-5:00pm Tues/Wed/Fri and 10:00am-6:00pm Mon/Thurs (mid-August to mid-June) and 7:45am-4:30pm (mid-June to mid-August).
  • Additional Requirements: Three full-day Saturdays (November, December, and April) for box office/front of house duties, required staff meetings, and 2-3 additional events throughout the year. We are seeking someone who is eager to grow within our company and stay with us long term.
  • Benefits: Those required by law & 3weeks of vacation time (1 week in December, 1 week in February, 1 week in August).
  • Salary: $40,000 per year


Qualifications:

KEY SKILLS

  • Extremely organized with an excellent ability to prioritize
  • Eager to learn
  • Superior attention to detail
  • Multi-tasking rock star
  • Thrives in an active environment with new situations every day
  • Quick learner (must be able retain detailed information about our extensive programming on a daily basis as well as studio procedures and policies; must be able to master our online database system in a short time)
  • Problem-solver – help us find out-of-the-box solutions to improve administrative processes and workflow
  • Proactive self-starter
  • Adaptable
  • Happy to work in a fast-paced environment with high expectations for efficiency and accuracy
  • Friendly and personable; must be able to provide excellent customer serviceand nurture both current and prospective clientele
  • Minimum of 2 years office experience (theater or dance office experience a plus)
  • Sales experience a plus
  • Excellent computer skills
  • Previous customer service experience
  • Previous experience with registration systems helpful, but not required. Willingness and ability to quickly learn these tools is required.
  • Possess an energy, commitment, and vitality for working with children and families
  • Ability to take direction from, and work closely with, an established administrative team

RESPONSIBILITIES

Registration System Maintenance & Management

  • Setting up and testing each program registration in our registration software
  • Generating reports as needed to help the Artistic Team manage their programs
  • Customer service support for parents when they need help registering for programs or if they have questions about their orders
  • Manage over 1000 registrations annually; follow established processes efficiently and with a keen attention to detail for every registration
  • Maintain weekly Private Lesson schedule including scheduling appointments according to established procedures
  • Accurately perform registration process for new and existing clients on a daily basis

Database Maintenance

  • Periodically "cleaning" data in the CRM database (eg, removing duplicate accounts, updating incorrect data, etc.)
  • Generating reports as needed for the Administrative Team’s fundraising and marketing efforts

Enrollment Coordinator / Customer Care

  • Responsible for all studio enrollment procedures including sales, marketing, customer onboarding, customer care, and growth.
  • Heavy stream or calls, emails, and client situations to handle daily, in addition to daily tasks and ongoing projects
  • Front of House Manager for all studio events
  • Ability to promote and market our programs to prospective clients on a daily basis
  • Client coordinator: Nurturing our current client base and exceeding customer service expectations

Administrative Support

  • Coordinating rentals (scenery and costumes we make available to other youth organizations)
  • Preparing coupons and gift certificates
  • Updating online tools and forms (ie, Asana, Google documents, JotForm)
  • Assist Directors as needed, with a steady stream of projects and tasks from the Artistic Director
How To Apply:
  • Please email sbower@performingartsconnection.com a cover letter including why you want to work at our studio and what excites you most about our mission! Please also include detailed examples of your ability to multi-task, connect with customers, and stay organized in a busy environment. performingartsconnection.com
  • Resume

  • Your availability

Incomplete submissions will be discarded.

While we appreciate all submissions only those offered an interview will be contacted.

No phone calls, please.

Apply by:
March 31, 2019
Salary:
$40,000 per year
About this Organization:
The Performing Arts Connection is a full service dance and performing arts school for children, teenagers, and adults. We believe that anyone who wants to pursue dance and the performing arts should have a fun, safe, supportive, and exciting environment in which to train. TPAC is committed to building confidence in each student no matter his or her goals as a performer. We are thrilled to train beginners as well as those pursuing a professional career in the arts. At TPAC, we help build confidence every step of the way--no matter which shoes you choose!