Boston Lyric Opera

11 Avenue de Lafayette
Boston, MA 02111
blo.org

Date Posted:
January 07, 2019

Region:
Eastern Massachusetts

Category:
Administrative

Type:
Part-Time

Seasonal Audience Services Associates

Description:

The Audience Services Associates support the Audience Services/Box Office team with sales and ticket operations during the Spring 2019 Season. These are part-time, seasonal positions that involve some irregular hours including nights and weekends during performance and high volume ticket promotion periods.


RESPONSIBILITIES

· Provide sales and customer service support for ticketing operations, which involves single tickets, subscriptions, and group sales, both on the phone and in person.

· Maintain professional appearance of upfront box office.

· Data entry and maintenance in Tessitura such as attendance tracking and updating accounts.

· Provide excellent customer service to BLO patrons at various venues

· Respond to any/all voicemails left for Audience Services and rerecord greetings to relay information as needed for performances/holidays/etc.

· Work with the Audience Services team to track Audience Services Cash Box and incoming mail.

· Other duties as assigned

Qualifications:

Excellent written and oral business communication skills; ability to communicate effectively with a variety of constituents and contacts both within the company and outside. Some evening and weekend work will be required during production periods. Customer service skills, flexibility, attention to detail, and the ability to thrive in a fast-paced, high pressure, collegial environment are required.


This is a great opportunity to enter the non-profit industry, and also gain experience with the Tessitura ticketing system. Knowledge and appreciation of the performing arts, opera in particular, would be valuable.

How To Apply:
To apply, please send cover letter and resume to rkittredge@blo.org. No phone calls please.
Apply by:
February 11, 2019
Salary:
$14/hr
About this Organization:

Founded in 1976, Boston Lyric Opera’s mission is to build curiosity, enthusiasm, and support for opera, by creating musically and theatrically compelling productions, events, and educational resources for our community and beyond. BLO produces opera in all forms, large to small, popular to less known, from early music to newly commissioned works. BLO’s programs are funded, in part, by grants from the Massachusetts Cultural Council and the National Endowment for the Arts.