Boston Philharmonic

236 Huntington AvenueSuite 209
Boston, MA 02115
www.bostonphil.org
info@bostonphil.org

Date Posted:
January 04, 2019

Region:
Eastern Massachusetts

Category:
Administrative

Type:
Part-Time

Box Office & Patron Manager Database Manager

Description:

This position is the primary manager for all Box Office operations and Patron Manager database maintenance.


Take the lead in the development of box office policies, reconciliations of sales and management of the PatronManager (Salesforce) database. Additional duties will include working with our bookkeeper and development department to help maintain and reconcile donor / sales records.


This position works 24 hours Monday through Friday between 9 AM to 5 PM (schedule to be negotiated) and is the primary point of contact for all ticket sales. Position will also be required at all ticketed events, which includes 13 regular season concerts, most of which take place on weekends and/or in the evenings.


Additional hours and duties may apply.


RESPONSIBILITIES:

  • Serve as the primary point of contact for all calls related to ticket sales and customer service issues.
  • Manage and supervise all day to day activities associated with box office sales and customer service, including season subscriptions.
  • Use Patron Manager database to provide reports for marketing materials, donor mailing campaigns, etc.
  • Assist the Marketing Manager in maintaining the TRG Arts mailing database
  • Develop, implement, and enforce ticket policies and procedures to ensure accuracy of orders and consistency in handling and addressing of patron issues.
  • Create inventory and maintain the concert files for all events.
  • Responsible for ordering and managing the concert merchandise.
  • Work with the development department to upgrade Board/donor tickets and provide a high level of customer service that exceeds their expectations.
  • Work with the bookkeeper to reconcile PatronManager records with our general ledger accounting software.
  • Account for all tickets, sold and unsold, while reconciling ticket manifests for both internal performances and external rentals. This will include acquiring and entering detailed customer information from both venues and third-party resellers.
  • Act as liaison between the BPO and our partner venues box offices by communicating with them regarding ticket needs, event setup and pricing.
  • Verify that events have been set up according to BPO & venue requirements and provide reports to venue box offices regarding final ticket sale information.
  • Oversee box office operations during BPO performances at various venues, manage the staff and maintain proper cash handling procedures.
  • Work with each venue’s Front of House Manager and/or Box Office Manager to assist in the resolution of on-site customer service issues.
  • Maintain organized and accurate files for ease of research and resolution of patron issues.
  • Train BPO staff in the best use of the Patron Manager platform.
  • Other duties as assigned.
Qualifications:
  • Bachelor’s degree required OR 5+ years of relevant experience; prior supervisory experience desired.
  • Experience dealing with the general public in a customer service role.
  • Willingness to be a team player within a small arts nonprofit organization.
  • The ability to work effectively with a diverse group of personalities.
  • Ability to manage an occasionally heavy workload during peak times before and during the season.
  • Ability to prioritize workflow - and re-prioritize as organizational needs change.
  • Experience in dealing with CRM databases - preferably on the Salesforce platform.
  • Proficient with the MS Office suite.
  • Knowledge of and/or interest in the performing arts/classical music a plus.
  • Must be WELL ORGANIZED at all times.
  • Ability to work independently but also effectively within a small, dynamic group.

How To Apply:

Send a resume and a cover letter highlighting your experience and qualifications to Elisabeth Christensen, Managing Director (personnel@bostonphil.org), subject line: BPO-Box Office & Database Manager.

Apply by:
March 01, 2019
About this Organization:

Founded by Benjamin Zander in 1979, the BPO features professional, student and amateur musicians and is one of Boston's premier orchestras. Maestro Zander’s intense belief in the transformative power of music along with his warmth and welcoming spirit are why our audiences describe the Boston Philharmonic as "passionate," "inspiring," "unique," and – perhaps our favorite descriptor – "un-stuffy." We present top-notch music in a manner that both music aficionados and the casual listener can enjoy. We also have the newly launched and extremely successful Boston Philharmonic Youth Orchestra that includes 115 talented musicians between the ages of 12 and 21 who receive their musical training and Maestro Zander’s leadership tuition free. And we are especially proud of our expansive outreach program ‘Crescendo!’ that engages and mentors students in the Boston public and charter schools throughout the year.