Jacob's Pillow Dance Festival

358 George Carter Road
Becket, MA 01223

Date Posted:
December 05, 2018

Western Massachusetts



Theatre Manager

Jacob’s Pillow seeks a Theatre Manager to join the Marketing department and report directly to the Director of Marketing & Communications. This position is responsible for overseeing all aspects of the patron experience at Jacob’s Pillow, including supervising House Management and Patron Services Interns and volunteer ushers. Responsibilities include scheduling, training, and management of volunteers, handling of on-site patron questions and concerns, managing the weather contingency plan for outdoor performances, working in the box office, and serving as an integral part of the Pillow’s customer service team.
  • Manage the Festival Volunteer program, including approximately 200 volunteer ushers, focusing on scheduling and training to provide superior customer service.

  • Train and supervise two House Management Interns to manage the needs of their theatre, including usher management, distribution of program inserts, access and egresses, and assistance with pre-show, intermission, and post-show duties as needed.

  • Train and supervise Patron Services Intern to manage audience needs for Inside/Out performances.

  • Serve as lead public contact for weather contingency plan; manage audience needs for Inside/Out performances when moved indoors.

  • Oversee opening and closing of the Welcome Center and maintain supplies for brochure racks.

  • Oversee public areas, specifically surrounding performance spaces, and report maintenance, safety, and housekeeping issues to appropriate facilities and operations staff.

  • Act as manager-on-duty during performances, handling medical and weather-related emergencies as needed, assist in emergency response for patrons.

  • With Production and Patron Services management, supervise House Management Interns to ensure that auditoriums, lobbies, and lobby restrooms are ADA compliant.

  • To ensure that all theater spaces are welcoming and comfortable, oversee cleanliness of auditoriums, lobbies, and restrooms. Report any issues to housekeeping staff.

  • Attend dress rehearsals, and inform staff and interns of important program changes, content, and timing of intermissions, program length, etc.

  • Attend weekly Patron Services meetings and Company Management and Artist Intake meetings, as well as Marketing Department meetings as needed.

  • During the pre-Festival, work regular shifts in the Box Office, providing superb customer service while selling Festival tickets, processing exchanges, answering patron questions, and more.

  • Participate as needed in the seasonal opening and closing of the Festival’s performance spaces, studios, exhibition spaces, and temporary tents.

  • At least 2 years of house management, volunteer coordinator, or performing arts-related customer service experience preferred.

  • Strong attention to detail and proactive monitoring of processes with excellent communication skills.

  • Must possess strong critical thinking, problem solving, and organizational skills.

  • Ability to multi-task, work under deadlines, and work flexible hours.

  • Ability to address time-sensitive customer service issues in a professional and efficient manner.

  • Previous CPR/First Aid certifications are a plus; Jacob’s Pillow will provide additional certification training.

  • Valid driver’s license.

How To Apply:

Please email cover letter, resume, and references to ameczywor@jacobspillow.org, with “Theatre Manager” in the subject line.

All inquiries and materials will be confidential. Please do not mail hard copies.

Apply by:
January 29, 2019
Prorated salary of $32,000-$34,000, paid bi-weekly; complimentary meal service beginning May 15 through the Festival; and complimentary on-site housing.
About this Organization:
Jacob's Pillow is home to America's longest-running international dance festival, a recipient of the prestigious National Medal of Arts, and a treasured 225-acre National Historic Landmark,  Each Festival brings more than 50 dance companies from across the globe, offering 350+ performances, talks, and events, and attracts talented artists to the prestigious programs of The School at Jacob's Pillow.  Throughout the year the Pillow hosts Creative Development Residencies and community engagement programs, boasts an impressive historical archive of groundbreaking work, and an online dance resource enjoyed by people all over the world.