Jacob's Pillow Dance Festival

358 George Carter Road
Becket, MA 01223

Date Posted:
December 05, 2018

Western Massachusetts



Box Office Manager

Jacob’s Pillow seeks an Box Office Manager for this full-time, seasonal position. Working with the Patron Services Manager, the Box Office Manager is responsible for overseeing box office operations, managing box office staff and interns, and helping to educate patrons on Jacob’s Pillow Dance Festival. This position requires a person with excellent customer service skills and strong attention to detail.
  • Provide superior customer service to Jacob’s Pillow patrons through phone, in person, and online interactions by processing purchases and answering questions about Jacob’s Pillow Dance Festival, area restaurants and attractions, driving directions, artist programming, and dance in general.

  • Work closely with the Patron Services Manager to supervise day-to-day Box Office operations including opening and closing for the day, pulling ticket reports, and other administrative tasks.

  • Troubleshoot and expedite ticketing issues in a prompt, decisive, and professional manner.

  • Assist in the hiring, training, and management of seasonal box office associate positions.

  • Manage data in PatronManager: correcting duplicate accounts, updating information, and working closely with the Development department to manage member information.

  • Manage the processing of internal ticketing requests including staff complimentary tickets, faculty requests, artist requests, and others

  • Develop and update manuals, ticketing materials, training materials, and box office policies, ensuring that information is distributed to all proper channels

  • Work with Patron Services Manager to create end-of-season sales and audience assessment reports including attendance tracking, zip code analysis, young audience buyers, etc.

  • Contribute as part of the Marketing Department in the development, execution, and analysis of sales and marketing strategies.

  • Contribute to special event planning and staffing, as needed.

  • Other tasks as assigned, including potential target marketing and sales assignments.

Candidates should have exemplary ticket services and customer service experience, be highly detail-oriented and organized, and possess the maturity and professionalism to handle high pressure customer service situations. Understanding of dance, experience managing staff, and experience with PatronManager ticketing software are strongly preferred.
How To Apply:

Please email cover letter, resume, and references to ebrown@jacobspillow.org, with “Box Office Manager” in the subject line.

All inquiries and materials will be confidential. Please do not mail hard copies.

Apply by:
January 29, 2019
Prorated salary of $32,000-$34,000, paid bi-weekly; complimentary meal service beginning mid-May through the Festival; complimentary housing, if necessary.
About this Organization:
Jacob's Pillow is home to America's longest-running international dance festival, a recipient of the prestigious National Medal of Arts, and a treasured 225-acre National Historic Landmark,  Each Festival brings more than 50 dance companies from across the globe, offering 350+ performances, talks, and events, and attracts talented artists to the prestigious programs of The School at Jacob's Pillow.  Throughout the year the Pillow hosts Creative Development Residencies and community engagement programs, boasts an impressive historical archive of groundbreaking work, and an online dance resource enjoyed by people all over the world.