Account Associate-0063 (Somerville, MA)
Job Title: Account Associate 0063-18
Location: Somerville, MA
Reports to: General Manager
The Account Associate is responsible for supporting the Account
Managers and Senior Account Managers with responding to customers' information
requests, job orders and special needs, while maintaining a high level of
DUTIES AND RESPONSIBILITIES:
- Assist with communications that
are sent out to customers and deal with each client in a professional
manner regardless of the situation.
- Support the Account Management
team with processing billing paperwork and sending to accounting
- Answer cold calls on a rotational
basis with other Account Managers and field questions as they come in
- Identify client's needs and
matching this with the appropriate level of service in addition to
advising clients on the range of services provided by Crozier.
- Provide clients with a clear and
complete written estimate in advance of any work performed including the
scope of work and associated estimated costs.
- Identify what resources are
available both internally and externally to successfully realize the
customer's requests in a timely, efficient and economical manner.
- Convey and coordinate customer
information to Crozier operations (i.e. warehousing, pricing, packing and
shipping) to ensure the success of each job and oversee and direct any
work performed by other service providers.
- Solicits sales of new or
- Proactively anticipates problems
and puts processes in place or escalates to appropriate source to avoid
them in the future.
- Exercises judgment within broadly
defined practices and procedures.
- Decisions require a moderate
level of judgment and analysis of the appropriate course of action.
- Provides back-up support as
necessary to peers as well as for other administrative functions.
- Provides back-up for all
Receptionist position duties including delivery handling, incoming and
outgoing mail delivery, incoming telephone calls, supply ordering and
- Other duties as required.
- Minimum of one (1) year working
in a museum, gallery, or fine arts services company is preferred.
- Strong communication skills with
experience interacting with art professionals and high net worth
- Team Player, able to work in a
- Pro-active mentality that is
comfortable in results driven workplace.
- Ability to establish and maintain
effective working relationships both within and outside the organization.
- Strong interpersonal skills with
the ability to speak clearly and persuasively.
- Solid time management and
- Capable of working well under
pressure and able to meet deadlines.
- High attention to detail along
with the ability to multi-task.
- Excellent written and verbal
communication skills, numeracy and basic math skills.
- Proficiency in computer skills
including Microsoft Word, Excel, PowerPoint and the ability to navigate
within the internet required.
to communicate effectively and resolve conflicts both orally and in writing
with both internal and external customers. Excellent verbal, telephone
and written communication skills.
in this position works in an office area, visits customer sites, as well as,
multiple Crozier facilities. Work is mostly sedentary with intermittent
movement throughout work hours. Movement may include walking, bending, lifting,
and standing and may occur in offices, warehouses, or similar
physical demands described here are representative of those that an employee
may perform on an occasional to regular basis while performing functions of
this job. The work environment characteristics described here are
representative of those an employee may encounter on an occasional to regular
basis while performing the functions of this job. Reasonable
accommodations may be made to enable individuals to perform these functions.
will be granted Only to those who possess the minimum requirements as
The job description is not intended to be all-inclusive. Employees may be
assigned other related duties to meet the ongoing needs of the
January 04, 2019
About this Organization:
Artex is the nation’s largest and most comprehensive fine art service provider to museums, galleries, auction houses and private collectors. We specialize in the safe handling of fine art, antiques and museum objects of all kinds. We provide transportation, crating and packing, storage, installation, rigging, and conservation services to museums, galleries, and auction houses as well as private and corporate collections. No matter the size or scope of the job, we provide solutions that meet or exceed the expectations of our clients, while ensuring them the most cost effective service possible. For this reason, ARTEX is routinely chosen to handle the most complex and demanding of projects, ranging from entire museum relocations to the shipment of an individual piece.