Jacob's Pillow Dance Festival

358 George Carter Road
Becket, MA 01223

Date Posted:
November 28, 2018

Western Massachusetts



Office Manager



Reception, Hunter House, Mailroom and Supplies

  • Manage reception, including greeting visitors, general phone calls, and meeting management.
  • US mail: daily stop at Post Office to drop outgoing mail.
  • Coordinate all shipping via UPS, USPS and FedEx.
  • Maintain office supplies and postage including ordering for general use and Departments.
  • Process requests for brochures and other communications materials.
  • Maintain lost & found items and records
  • Maintain first floor Hunter House, kitchen and conference room; assist Facilities in clean up and maintenance, maintain coffee and tea supplies.


  • Manage petty cash system for staff
  • Monitor store@ email correspondence and fulfill web store orders.
  • Perform other clerical and correspondence tasks as assigned.
  • Provide clerical and secretarial assistance to all departments as needed.
  • Assist with data quality assurance program by inputting and editing records in CRM database.

IT Assistance

  • Assist the Operations Director with coordinating helpdesk support with managed services provider. Includes weekly monitoring and follow-up of tickets as well as basic network administrative tasks.
  • Provide general computer, printer and copier equipment support and assist with vendor equipment maintenance.
  • Train staff in phone and email use; maintain directories and Google Groups, including password resets. Maintain Pillow organization chart.
  • Arrange for and provide teleconference support (i.e., Zoom and any others).
  • Manage info@jacobspillow.org email account, related calendars, and Everyone drive access. Manage conference room calendar and oversee Master calendar.



  • Associate Degree or equivalent experience.
  • Demonstrated multi-tasker, able to work in a high stressed fast-paced environment with good attention to detail.
  • Good with the public; experience with customer service preferred.
  • Able to communicate with clarity, patience and friendliness.
  • Minimum 1 year experience coordinating standard office equipment (copier, postage machine, computer station, printer).
  • Sense of humor a plus.
  • Ability to lift 25 lbs and climb stairs to access storage.
  • Driver’s License and car required.
  • Six day work week during the summer festival (May through August).
How To Apply:


  • Healthcare, vision and dental plans for individuals and families with generous employer coverage.
  • Six official holidays, 3-day Thanksgiving break, and last week of the year is off.
  • Meals provided during the Festival.
  • Exposure to world-class dance through free tickets to Pillow Labs and Festival performances.
  • Join a collaborative, supportive team.
Apply by:
January 07, 2019
Competitive with full benefits
About this Organization:
Jacob's Pillow is home to America's longest-running international dance festival, a recipient of the prestigious National Medal of Arts, and a treasured 225-acre National Historic Landmark,  Each Festival brings more than 50 dance companies from across the globe, offering 350+ performances, talks, and events, and attracts talented artists to the prestigious programs of The School at Jacob's Pillow.  Throughout the year the Pillow hosts Creative Development Residencies and community engagement programs, boasts an impressive historical archive of groundbreaking work, and an online dance resource enjoyed by people all over the world.