Isabella Stewart Gardner Museum

25 Evans Way
Boston, MA 02115

Date Posted:
November 23, 2018

Eastern Massachusetts

Public Relations/Marketing


Membership Manager



This spring, the Isabella Stewart Gardner Museum will launch a new strategic plan that lays out a bold, future vision reflecting Isabella Gardner’s radical conception of a multidisciplinary, experiential museum committed to broadening audiences. The Museum’s membership program is an integral part of this strategic plan.

The Membership Manager will develop and implement strategies to increase member acquisition, renewal, and retention. The Membership Manager must be very comfortable and experienced in working directly with the public, supervises the Membership Associate and works closely with marketing and development to ensure membership goals are met or exceeded. If you are an analytical marketer with bias for action, great attention to detail and strong collaboration skills – we want to hear from you!

This is a full-time role. Hours are 9:00am - 5:00pm, Monday - Friday


  • Oversees and directly contributes to generation of ~$800K+ in new member sales, sustains and builds overall annual member renewal rate (currently at 65%) and develops strategies and tactics to acquire, upgrade, renew and reacquire members.
  • Oversees planning and execution of all “member-only” programs and events including openings, member tours, and membership pre-sales for ticketed events (concerts, lectures, etc.) to attract new members and engage existing members.
  • Working in collaboration with the Visitor Experience team, manages monthly cross departmental membership team that includes visitor services, marketing, and development. Maintains an on-site/floor presence for membership.
  • Collaborates with Development team to create a pipeline for annual giving and patron level donors, supporting Museum donor cultivation events as needed.
  • Collaborates with the Marketing team to develop creative concepts and content for membership communications.
  • Develops baseline for member satisfaction, listens to and learns from members using a variety of continuous improvement tools such as integrated online chat/feedback, surveys, feedback forms, and direct dialogue.
  • Coaches and trains Museum staff to promote membership sales
  • Responsible for analysis, reporting and protection of the integrity of membership constituent database
  • Manages annual membership budget
  • 5+ years of experience managing a revenue generating membership or subscription program
  • Bachelor’s degree or equivalent combination of education and relevant experience
  • Demonstrated experience developing and managing budgets
  • Supervisory experience
  • Excellent verbal and written communication, and interpersonal skills
  • Proficiency in Microsoft Word, Excel, and Google Drive required - must love technology!
  • Experience managing CRM platforms; experience with Tessitura a plus
  • The ability to work independently and as part of a dynamic (and fun!) team
  • Ability to relate effectively to diverse groups of people from all socioeconomic backgrounds
  • Good sense of humor and inquisitive nature
  • Flexibility to work weekends, evenings, and holidays as required
How To Apply:
Submit your resume and cover letter here:
Apply by:
January 18, 2019
About this Organization:
The Museum was the creation of Isabella Stewart Gardner (1840-1924) 'for the education and enjoyment of the public forever.' Since opening to the public in 1903, the Gardner has served as a center for ideas and life-long learning in its community - a tradition that is kept alive today through an array of interpretive, creative, educational, horticultural, artistic and scholarly programs.