Both locally and beyond, Boston Lyric Opera leads the way in
celebrating the art of the voice through innovative programming and community
engagement initiatives that redefine the opera-going experience. Now in its
42nd Season, BLO is the largest and longest-lived opera company in New England.
Since its founding in 1976, the company has staged world premieres, U.S.
premieres, co-productions and co-commissions of note with organizations such as
The Royal Opera, Covent Garden and Scottish Opera, and continues to be a
destination for some of the leading artists, conductors, directors and
designers from around the world.
Boston Lyric Opera is seeking a Patron Relations Associate to
join their Development Team. This position will provide support to key areas of
team, including but not limited to, development operations, event support, and
phone support. Familiarity with Tessitura or similar CRMs are preferred. The
ideal candidate will have excellent communication skills, be able to manage
deadlines, and have a strong attention to detail. This is an ideal position for
the right candidate to evolve in the position. We strongly encourage applicants
who have a desire to learn and grow within the field of Development.
The Patron Relations Associate is a full time
non-exempt/overtime eligible position that reports to the Development &
Outreach Manager. Some evening and weekend work are required throughout the
Season, with overtime eligibility. Salary range competitive and
commensurate with experience. Boston Lyric Opera is an equal opportunity
employer. Diverse candidates are strongly encouraged to apply.
years of experience working in a customer service or administrative role,
preferable in a nonprofit development position. Candidates must have excellent
organizational skills, communication skills (written and verbal), attention to
detail, ability to meet deadlines, problem-solve, and multi-task. High level of
proficiency with technology, including Microsoft Office applications and
databases. Experience with Tessitura, a plus. Some evening and weekend
work will be required throughout the Season.
Enter gifts daily, including online donations,
lockbox, checks, ACH, stock, among others
Coordinate with department staff to ensure
accuracy of gift designations
Enter event tickets, Gala Sponsorships and Gala
Write and generate acknowledgment letters.
Oversee the filing of correspondence related to gift processing.
Write and generate ticket turn back letters
Maintain patron information in database,
including gift details, name and address, and other highly confidential and
Manage third-party ticket donation requests
Assist in departmental mailings
Supervise volunteers on special projects as
Produce VIP seating reports prior to
Run receivable reports quarterly; process Board
statements and invoices
Provide other administrative support for the
Development team as needed
Track RSVPs and event payments in Tessitura
Produce name tags, events programs, place cards,
or other supplies as needed
Prepare lists and/or registration technology in
preparation of events
Assist with fundraising components of events
Provide support for donor events,
including Orfeo Lounges, Opening Nights, and Deconstructing Opera Salons
coverage for Audience Services phone lines as needed, ticket transactions in
with donor call down fundraising at Fiscal Year end
support to Executive Assistant for Committee and Board meetings
Schedule of External Relations Staff Meetings and minute as needed
Assist with special projects as assigned
About this Organization:
Founded in 1976, Boston Lyric Opera’s mission is to build curiosity, enthusiasm, and support for opera, by creating
musically and theatrically compelling productions, events, and educational resources for our community
and beyond. BLO produces opera in all forms, large to small, popular to less known, from early music to
newly commissioned works. BLO’s programs are funded, in part, by grants from the
Massachusetts Cultural Council and the National Endowment for the Arts.