Part Time Visitors Services Manager- 24 Hours per week
300 Years. Two Lanterns. One Revolution.
Built in 1723, the Old North Church is famous for the two signal lanterns hung in its steeple at the instruction of Paul Revere--two lanterns that lit the way to revolution and independence. The Old North Church & Historic Site is a half-acre campus in the heart of Boston’s North End. It includes the iconic church, the colonial-era Clough House where visitors experience “living history,” several gardens and courtyards, and a gift shop. The Old North Foundation is a nonprofit organization that manages the site and is dedicated to preserving the site, to sharing its stories, and to exploring the many aspects of active citizenship that Old North has witnessed through its 300 years.
As the Visitor Services Manager at Old North, you will be part of a close-knit and enthusiastic team committed to managing the Old North Church & Historic Site with the highest level of professionalism and to providing visitors with an excellent experience from the moment they step on to our site. You will report to the Director of Operations & Retail and work closely with all departments and department supervisors. As Visitor Services Manager you will handle all online bookings, working closely with tour operators, schools, and travel companies wishing to visit the Old North. In addition, you will manage and schedule a team of Visitor Services Representatives, assist in hiring and training, and provide ongoing support throughout the day.
Experience in a supervisory role- scheduling, training and payroll
Computer experience (ticketing software a plus)
Cash handling experience
Energetic, flexible, reliable and team player
Ability to multitask and switch gears as needed
Attention to detail a must
Strong organizational skills
Excellent communication skills, in person and on the phone
Friendly and outgoing disposition
Interest in history or historic sites/museums preferred
How To Apply:
Please send letter of interest and resume to firstname.lastname@example.org. Please indicate the position you are applying for in the subject line.
No phone calls please.
August 23, 2018
About this Organization:
Steeped in history and rich in tradition, the Old North is one of America’s best known National Landmarks, and---with a half million guests each year---is Boston’s most visited historic site.
From the steeple of the Old North, on the evening of April 18, 1775, the Church sexton, Robert Newman, held high the two signal lanterns that were a warning from Paul Revere to the other Colonial Patriots that British troops were marching to Lexington and Concord to arrest John Hancock and Sam Adams, and to seize the Colonials’ store of ammunition.
The display of the two lanterns set in motion the momentous ride of Paul Revere, and is widely regarded as the spark that ignited the American War of Independence. The historic events of April 18, 1775, were immortalized in Longfellow’s poem Paul Revere’s Ride.
The Church is also an extraordinary example of Georgian architecture of the early 18th century with much of its original building fabric intact. Its association with the evolution of Boston as a mercantile center; with the beginnings of the American War of Independence and the founding of the United States; with the struggle to reconcile democratic values with the struggle against slavery as expressed in Longfellow's poem; with the story of the North End moving from the city’s original settlement through successive immigrant groups to a vibrant 21st century waterfront community---all present a broad spectrum of opportunities for creative and engaging education and interpretation.