Boston Athenaeum

10 1/2 Beacon St.
Boston, MA 02108
http://www.bostonathenaeum.org/
hr@bostonathenaeum.org

Date Posted:
March 08, 2018

Region:
Eastern Massachusetts

Category:
Other

Type:
Full-Time

Patron Services Coordinator

Description:

The Patron Services Coordinator will support the Patron Services and Education Departments’ mandate to maintain a well-ordered and positive member/visitor experience by serving as the first point of contact for members, guests, and visitors. As a front-line representative of the Athenæum, the person in this role will conduct themselves in a pleasant and approachable manner. The coordinator will be friendly and flexible, and will be a creative problem solver who can calmly find a solution to any problem. They will have a vigorous appreciation for American history, literature, and/or art and will be knowledgeable about the Athenæum’s history, building, and collections. This full-time position requires regular evening and weekend hours. The Patron Services Coordinator will report to Hannah Weisman, Director of Education.


RESPONSIBILITIES

  • Answers and transfers inbound phone calls on the main telephone line
  • Welcomes visitors and members upon arrival, scans membership cards, ensures that visitors sign the guest book
  • Collects admission and program fees
  • Communicates accurate information about Athenæum programs and events to members, guests, and visitors
  • Accepts and processes registrations for tours and events in conjunction with the Education and Events Departments
  • Reports and delivers weekly revenue to Finance Department
  • Reports attendance and visitor statistics to Education and Membership Departments
  • Assists the Director of Education with recruitment, training, and management of volunteers to enhance the visitor and member experience
  • Sells/renews memberships and answers questions about membership benefits in support of the Membership Department
  • Processes new and renewed memberships in Raiser’s Edge
  • Cross-trains with the Accounts Receivable Assistant to ensure smooth, ongoing delivery of membership services
  • Manages and sells Boston Athenæum gift shop merchandise
  • Assists other staff members and volunteers in managing first-floor logistics
  • Leads interpretive programming such as building tours and gallery talks as needed
  • Collaborates with all other departments when necessary
  • Performs all other duties as assigned


Qualifications:
  • Submit to and pass background check, including criminal history, personal references, employment verifications and Registry of Motor Vehicles (if applicable)
  • Two or more years’ experience in customer-service or visitor-services position(s)
  • Ability to energetically assess and anticipate needs and be a flexible problem solver while maintaining a positive demeanor
  • Excellent communication, organizational, and multi-tasking skills
  • Ability to work both independently and in collaboration with others in a highly professional manner
  • Strong customer-service and interpersonal skills – must enjoy working with a variety of personalities in a changeable environment
  • Ability to work evenings and weekends
  • Proficiency with Microsoft Office suite; comfortable with learning new technology
  • Experience with Square or other point-of-sale system preferred
  • Experience with a constituent records management database such as Raiser’s Edge preferred
  • Commitment to fostering a workplace culture of teamwork, diversity, and inclusion
How To Apply:

Please send a cover letter and resume to hrvisitorservices@bostonathenaeum.org.


The Boston Athenæum is an equal opportunity employer. We encourage individuals of diverse backgrounds to apply and are committed to hiring individuals who value a diverse and inclusive work environment. Retirees welcome
Apply by:
March 23, 2018
About this Organization:

Founded in 1807 as “a fountain, at which all, who choose, may gratify their thirst for knowledge,” the Boston Athenæum has evolved into a beloved subscription library, specializing in history, biography, literature, and art. 5,000 Households maintain active memberships in the Athenæum, and enjoy a range of services from individualized reference assistance to superb children’s programming, from discussion groups to curated selections of digital and print resources. Tourists and scholars from around the world consult the quarter-million rare items in the collection, which includes George Washington’s personal library; an important collection of early American portraits; rich holdings related to the Civil War and documenting New England’s built environment; and the Athenæum’s own historical archives, attesting to the institution’s role in American arts and letters. Each year, the Athenæum offers hundreds of cultural programs— including lectures, concerts, performances, exhibitions, and tastings—within its exquisite National Historic Landmark structure, widely regarded as one of the most beautiful libraries in the world.