Jacob's Pillow Dance Festival

358 George Carter Road
Becket, MA 01223

Date Posted:
December 05, 2018

Western Massachusetts



Box Office Associates


Jacob’s Pillow seeks Box Office Associates to join the Marketing department and report directly to the Patron Services Manager. This position is responsible for processing ticket orders in person, online, and over the phone; organizing and distributing Will Call tickets; and providing information about performances and events to patrons. During the pre-Festival months (February to mid-June) the Box Office is open weekdays 10am-4pm. Mid-June through August, the Box Office is open Tuesday-Sunday days, nights, and weekends. Length of employment, days of week, and hours per week are flexible; please indicate in your application your general availability and interest.

Approximately 12-18 hours per week pre-Festival; up to 40 hours per week possible during Festival.

  • At least 2 years of house management, volunteer coordinator, or performing arts-related customer service experience preferred.

  • Strong attention to detail and proactive monitoring of processes with excellent communication skills.

  • Must possess strong critical thinking, problem solving, and organizational skills.

  • Ability to multi-task, work under deadlines, and work flexible hours.

  • Ability to address time-sensitive customer service issues in a professional and efficient manner.

  • Previous CPR/First Aid certifications are a plus; Jacob’s Pillow will provide additional certification training.

  • Valid driver’s license.

How To Apply:

Please email cover letter, resume, and references to ameczywor@jacobspillow.org, with “Theatre Manager” in the subject line.

All inquiries and materials will be confidential. Please do not mail hard copies.

Apply by:
January 05, 2019
Prorated salary of $32,000-$34,000, paid bi-weekly; complimentary meal service beginning May 15 through the Festival; and complimentary on-site housing.
About this Organization:
Jacob's Pillow is home to America's longest-running international dance festival, a recipient of the prestigious National Medal of Arts, and a treasured 225-acre National Historic Landmark,  Each Festival brings more than 50 dance companies from across the globe, offering 350+ performances, talks, and events, and attracts talented artists to the prestigious programs of The School at Jacob's Pillow.  Throughout the year the Pillow hosts Creative Development Residencies and community engagement programs, boasts an impressive historical archive of groundbreaking work, and an online dance resource enjoyed by people all over the world.