Office of the Arts: ArtsEmerson/HowlRound (Emerson College)

120 Boylston Street
Boston, MA 02116

Date Posted:
November 27, 2018

Eastern Massachusetts



Head Usher

The Office of the Arts at Emerson College is seeking motivated, responsible, and dependable part-time ushers to serve as Head Ushers. Head Ushers require a professional dress code and are often required to stand for periods up to 4.5 hours. Weeknights and weekends are required. Duties include: Lead House and Lobby Ushers to see to the safety and comfort of the guests. Be the first responder to usher requests for management assistance. Respond to all guest comments and complaints in a friendly and sincere manner. Explain and enforce the theatre and college policies. Allow or disallow access into the theatre based on credentials or tickets. Have a thorough knowledge of the venue layout and the ability to direct to varied areas of the theatre from a memorized plan. Verify, record, and maintain an accurate drop count for event. Manage lobby set-up and breakdown. Monitor the patrons and staff to ensure safety and security. Assist guests with specific needs. In an emergency, manage ushers and additional evacuation staff and know when every region is fully evacuated. Communicate information to all evacuation teams and lead staff to help guests to re-enter if allowed, consistent with Emerson policies and procedures. Perform other duties as assigned.
Must have previous experience in theatre management or as a Lobby Usher at Emerson College. Excellent customer skills required, including tact, patience, and a sense of humor. Must be confident, friendly, and personable. Must be a team player who is able to work well in a fast-paced environment. An interest in theatre and a genuine desire to work with the public is a plus.

How To Apply:
Please send a cover letter and resume via e-mail to Matthew Harrington, Guest Experience Manager at
Apply by:
December 09, 2018
About this Organization:

The Office of the Arts at Emerson College is home to ArtsEmerson and HowlRound and exists to serve Emerson College students, faculty and staff, the Greater Boston community, and the field of performance practice through the management and stewardship of our world class facilities.

ArtsEmerson is Boston’s leading presenter of contemporary world theatre, and is the professional presenting and producing arm of Emerson College. Performances take place in its two landmark locations: the Cutler Majestic Theatre and the Paramount Center in Boston’s Downtown Theatre District.The organization is committed to building a cultural institution that embraces and reflects the changing demographics of the City of Boston. ArtsEmerson is led by Co-Artistic Directors, David Dower and P. Carl, and Executive Director, David Howse. This shared leadership model reflects the organization’s values — that multiple voices are essential to leading a 21st century arts organization.

HowlRound is an international online theatre commons rooted at Emerson College and includes an online journal, HowlRound TV,and The World Theatre Map. It is a place for artists to provide feedback, learning, expertise, frustration, and vision—in an effort to enliven the fields of theatre and performance to the aspiring and established artist alike.

Based in Boston, Massachusetts, opposite the historic Boston Common and in the heart of the city’s Theatre District, Emerson College educates individuals who will solve problems and change the world through engaged leadership in the liberal arts, communication, and the arts. The College has approximately 3,500 undergraduates and 670 graduate students from across the United States and 50 countries. Supported by state-of-the-art facilities and a renowned faculty, students participate in more than 90 student organizations and performance groups. Emerson is known for its experiential learning programs at Emerson Los Angeles, located in Hollywood, and at its beautifully restored 14th-century castle in the Netherlands.